SYDNEY WRIGHT
Toronto,Canada
Summary
Dedicated and results-driven restaurant General Manager with over 15 years of experience in the restaurant industry. Skilled in staff management, budgeting, inventory control, and implementing operational improvements to drive revenue and enhance efficiency. Proven track record of exceeding financial goals, improving customer satisfaction, and leading teams to deliver exceptional dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
Laissez Faire
Toronto, Canada
04.2023 - Current
- Responsible for managing the high-level operations of the company and guiding the general strategy to improve the overall business function
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Revamped tracking systems and implemented new software solutions
- Prepare and analyze financial reports, including P&L statements, to track restaurant performance and make informed decisions
- Regularly review and negotiate contracts with reps to ensure best value
- Develop and maintain staff schedules to meet labor cost target and ensure proper coverage for peak hours
- Maintain a high staff retention with minimal turnover
- Ensure all employees are trained and adhere to company standards, providing consistent and high-quality customer service
- Manage all reservations, including private events to ensure smooth operations
- Work closely with Execution Chef for menu development and stylization of dishes
- Collaborate with marketing team to create and execute promotion campaigns
- Handle guest complaints and resolve issues promptly, ensuring customer satisfaction and repeat business
- Attained and upheld a 4.7 rating on google over the past year
BAR MANAGER
Laissez Faire
Toronto, Canada
11.2018 - 04.2023
- Managed day-to-day restaurant operations, ensuring smooth service and high standards of customer service
- Supervised all staff on shift, maintain a positive and efficient work environment
- Maintained high standards of cleanliness and safety in line with health regulations
- Ensured proper handling of cash, receipts, and POS transactions, maintaining accuracy and accountability
- Responsible for inventory management
- Performed a weekly inventory of all front-of-house restaurant products
- Ensured there are no discrepancies with variance
- Placed orders for goods in accordance with the needs of the restaurant
BARTENDER/BAR TRAINER
Cactus Club Cafe
Toronto, Canada
10.2015 - 11.2018
- Hired for the open of the restaurant’s flagship Toronto location
- Promoted to bar trainer within four months of being hired
- Trained new bartenders on menu items, drink preparation, and best customer service practices
Education
Bachelor of Arts - Philosophy
Western University
01.2015
Skills
- POS Systems (Micros, Squirrel, TouchBistro)
- Reservation Systems (Resy, OpenTable)
- Inventory Systems (Wisk, Margin Edge)
- Proficient in Microsoft Applications
- Cost analysis and savings
- Staff training/development
- Exceptional interpersonal communication
- Operations management
Certification
SmartServe
Languages
- English, First Language
- French, Beginner/Intermediate
References
Available upon request
Timeline
GENERAL MANAGER
Laissez Faire
04.2023 - Current
BAR MANAGER
Laissez Faire
11.2018 - 04.2023
BARTENDER/BAR TRAINER
Cactus Club Cafe
10.2015 - 11.2018
SmartServe
Bachelor of Arts - Philosophy
Western University
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