SYDNEY SMITH
Summary
Detail-oriented and highly organized Medical Administration graduate with comprehensive knowledge in healthcare office management, patient relations, and medical billing/coding. Trained in managing medical records, scheduling appointments, and ensuring compliance with industry regulations, including HIPAA. Proficient in using medical office software and handling insurance claims, with strong communication skills to support both patients and medical staff. Adept at multitasking in fast-paced environments, providing exceptional customer service, and maintaining confidentiality. Eager to contribute administrative expertise and enhance the efficiency of a healthcare team in a dynamic medical setting.
Overview
11
11
years of professional experience
Work History
Receptionist
Barrie Core Wellness Centre
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Promptly answered phone calls, providing information about the clinic's services, and directing calls as needed.
- Confirmed patient appointments in advanced and rescheduled as needed.
- Maintained patient records and updated information as needed.
- Processed patient intake forms and insurance information.
- Ensured patient files were organized, secure, and compliant with health privacy regulations
- Collected payments for services rendered, including co-pays or outstanding balances.
- Communicated effectively with clinic practitioners, assisting with patient referrals or follow-up requests.
- Performed necessary scans on chiropractic patients, including surface EMG and gait scans.
Holistic Nutritionist/Sales Associate
Healthy Planet
07.2023 - 05.2024
- Engaged customers in friendly, professional dialogue to determine needs
- Performed supervisory responsibilities at the store which included store opening and closing procedures, counting cash drawers and attending the bank for deposits, store lock-up and alarm system set-up
- Trained new store employees, including sales associates on store products, cash register operations, stock procedures and customer service techniques
- Answered incoming phone calls from customers to respond to inquiries and provide product information
- Developed trusting relationships with customers by making personal connections
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Maintained a safe, clean, and organized working and shopping environment
- Replenished and stocked merchandise appropriately on displays
- Efficiently processed transactions via POS system
Registered Holistic Nutritionist
Elevated Health & Wellness
02.2023 - 06.2023
- Analyzed clients' eating habits, outlined areas for improvement, and developed wellness plans to support and optimize their health
- Instructed clients in meal preparation, nutrition therapies, and the long-term benefits of a balanced diet and exercise
- Devised customized meal plans in line with patients' preferences, health concerns, and goals
- Demonstrated commitment to ethical practices, adhering to industry standards regarding confidentiality, informed consent, and professional boundaries.
- Assisted clients in overcoming dietary obstacles by providing ongoing support, motivation, and guidance throughout their wellness journey.
Receptionist
Elevated Health & Wellness
11.2022 - 06.2023
- Warmly greeted patients and visitors, offering information on our services, procedures, and pricing
- Efficiently managed appointment bookings, cancellations, and rescheduling
- Kept work areas professional, organized, and clean
- Efficiently processed insurance claims, collected payments, and provided receipts to patients
- Accurately collected and recorded patient information, including medical history and contact details
- Responded to phone calls, emails, and inquiries promptly and professionally
- Received supplement deliveries and took inventory of products
Store Front Staff Member
Tim Horton's
09.2013 - 08.2021
- Resolved customer complaints regarding sales and service
- Processed order transactions and handled debit and cash operations
- Issued receipts, refunds, credits, or change due to costumers
- Maintained clean and orderly checkout areas and completed other general cleaning duties
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Verified order accuracy and delivered items to guests efficiently
- Stocked, replenished, and organized inventory to keep store merchandise fresh
- Trained new staff members
- Provided health and safety training and oversight to staff members as a member of the health and safety committee
Education
Ontario College Diploma - Office Administration - Health Services
Georgian College
Barrie04-2026
Registered Holistic Nutritionist -
Canadian School of Natural Nutrition
Mississauga, ON08.2022
Ontario Secondary School Diploma -
Fletcher's Meadow Secondary School
Brampton, ON06.2013
Skills
- Committed to providing friendly and attentive customer service
- Knowledge of medical terminology and familiarity with common medical tests, procedures, and treatments to support accurate patient scheduling and communication with clinical staff
- Proficiency in managing patient data, including electronic medical records (EMR) system to register patients
- Ability to prioritize tasks, maintain office organization, and handle multiple responsibilities (eg, answering phones, filing documents, and managing patient flow)
- Strong communication and interpersonal skills
- Understanding in OHIP billing and WSIB claims
- Knowledge of legal and ethical principles in healthcare, ensuring patient confidentiality and informed consent
- Payment Processing
- Proficiency in using in Microsoft Office Suite
- Works effectively in a team environment and independently with minimal supervision
- Reliability and punctuality
Timeline
Receptionist
Barrie Core Wellness Centre
03.2024 - Current
Holistic Nutritionist/Sales Associate
Healthy Planet
07.2023 - 05.2024
Registered Holistic Nutritionist
Elevated Health & Wellness
02.2023 - 06.2023
Receptionist
Elevated Health & Wellness
11.2022 - 06.2023
Store Front Staff Member
Tim Horton's
09.2013 - 08.2021
Registered Holistic Nutritionist -
Canadian School of Natural Nutrition
Ontario Secondary School Diploma -
Fletcher's Meadow Secondary School
Ontario College Diploma - Office Administration - Health Services
Georgian College
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