Sydney Smith
Big Bear
Summary
Resourceful Warehouse Manager with 6 years of experience directing distribution warehouse operations. Talented in organization, inventory, employee training and managing employee operations to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
8
8
years of professional experience
Work History
Director of Event Operations
Sessions Retreat and Hotel
09.2022 - Current
- Developed tailored event proposals that align with client needs, including room block configurations, use of event space, liquor package options, and AV requirements, while ensuring alignment with hotel profitability targets.
- Managed comprehensive event logistics and operations, coordinating with multiple hotel departments (housekeeping, bar staff, and front desk) to ensure seamless guest experiences.
- Leveraged strong interpersonal skills to build rapport with clients, creating a white-glove service experience that exceeded expectations for a wide range of events, from weddings to corporate retreats.
- Spearheaded strategic partnerships with local businesses and industry influencers, enhancing the hotel's brand visibility in the local market and driving increased event bookings.
- Enhanced event and lead management efficiency by implementing advanced event management software, which streamlined the lead follow-up process and significantly increased the event booking close rate. The software facilitated better communication across departments, ensuring all team members were updated on event details and client interactions. Additionally, it automated the generation of weekly revenue reports, providing actionable insights and enabling data-driven decision-making to drive business growth.
- Coordinated schedules and timelines for events, including setup, execution, and breakdown, ensuring all hotel teams were aligned and prepared for smooth operations.
- Oversaw events in progress, promptly addressing guest inquiries and resolving any issues, while also providing on-the-job training and support to team members and volunteers.
- Designed and distributed post-event surveys to gather feedback, analyze event success, and identify areas for improvement, contributing to an increase in repeat bookings.
Insurance Specialist
Tandem Diabetes Care Inc.
10.2021 - Current
- Maximize CRM efficiency: Leverage in-depth understanding of the CRM to streamline processes, troubleshoot issues, and improve overall system utilization.
- Oversee and manage multiple order pipelines: Ensure seamless processing of patient supply orders. Proactively manage supply orders to ensure they are shipped out on time, avoiding delays that could impact patient care.
- Manage end-to-end prior authorization process: Efficiently handle insurance prior authorizations requests, ensuring timely approval to avoid disruptions in patient care.
- Develop best practices for call management: Created and implemented best practices for handling patient calls, ensuring that each interaction leaves patients feeling heard, supported, and well cared for.
- Exceed patient expectations: Consistently go above and beyond to meet patients' needs, proactively manage urgent situations leaving them feeling valued and well-cared-for during every interaction.
- Bridge the knowledge gap for team members: Use my thorough understanding of the job to train and mentor colleagues, helping them to better assist patients and enhance the overall quality of care.
- Provide reliable solutions: Known for being resourceful and persistent in finding answers, whether helping patients navigate their care or troubleshooting technical issues.
- Create and implement SOPs: Improved operational efficiency by developing standard operating procedures for managing high volume pipelines.
Warehouse Manager
Online Labels
01.2017 - 08.2021
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed established business practices and improved processes to reduce expenses.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Conducted research to address shipping errors and packaging mistakes.
- Developed safety programs to protect workers and reduce injuries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Bachelor of Science - Political Science
Truckee Meadows Community College
Reno, NV05.2021
Skills
- Critical Thinking
- Operational Efficiency
- Effective Customer Service
- Billing Procedures
- Monthly Inventory
- Account Management
- SOP Implementation
- Inventory Management Software
Timeline
Director of Event Operations
Sessions Retreat and Hotel
09.2022 - Current
Insurance Specialist
Tandem Diabetes Care Inc.
10.2021 - Current
Warehouse Manager
Online Labels
01.2017 - 08.2021
Bachelor of Science - Political Science
Truckee Meadows Community College
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