Sydney Rush
San Diego
Summary
Knowledgeable Mid-Level Professional with strong background in managing key client accounts and fostering lasting business relationships. Adept at developing strategic plans that drive revenue growth and client satisfaction. Demonstrated expertise in utilizing negotiation skills and communication proficiency to exceed client expectations.
Overview
6
6
years of professional experience
Work History
Senior Account Manager
SmartBiz Loans
01.2023 - 01.2024
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into effective practices.
- Read and prioritized leads and delegated potential new sales to account managers.
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored account management professionals to develop skills and increase company revenue.
- Managed training for account executives—monitoring outreach calls for quality, coaching on opportunities for improvement, demonstrating CRM submission standards, and writing scripts, email templates, and messaging to help generate sales.
- Mentored junior account management professionals to develop skills and increase company revenue
Account Executive
SmartBiz Loans
12.2022 - 01.2023
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Collaborated with internal teams to develop account strategy.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Responsible for executing the sales strategies and pipeline for the company’s small business offerings
- Maintained a deep understanding of all company portfolio products, regulatory compliance and requirements
- Developed and implemented strategies to increase client retention.
Purchasing Inventory Manager
Element 7
12.2021 - 01.2023
- Established clear lines of communication between business and vendors.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Purchased new products and oversaw inventory stocking and availability
- Sourced vendors, built relationships and negotiated prices
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition
- Directed initiatives to improve work environment, company culture or overall business strategy
- Identified procedure or process changes required to improve performance and productivity
Courier Associate Lead
Emjay
08.2021 - 09.2022
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Kept detailed track of sales and customer information in company system.
- Continuously checked products for quality assurance according to strict guidelines.
- Cross-trained existing employees to maximize team agility and performance.
Customer Solutions Expert Supervisor
Asurion
03.2019 - 04.2020
- Managed and instructed daily activities 15-20 In- Home Support Technicians
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Trained new personnel regarding company operations, policies and services.
- Coached employees through day-to-day work and complex problems.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Community Director
NFC Amenity
04.2019 - 01.2020
- Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to Regional Director.
- Oversee all concierge operations ensuring client is satisfied with their amenity offering.
- Supervise team members performance providing mentoring where necessary.
- Complete new hire paperwork, payroll, and scheduling in timely fashion.
- Train team members by completing orientation, direction, and constant feedback.
- Developed and implemented unique and engaging activities for residents.
Customer Service Supervisor
Tipsy Elves
10.2017 - 01.2019
- Monitor the teams phone activity to ensure analysts stay on task and work towards achieving required Service Levels.
- Ensure aging cases assigned to the Service Desk are actioned appropriately.
- Review / run daily/weekly/monthly customer reports
- Verifies the quality, accuracy and timeliness of responses and actions taken to ensure that team service delivery goals are met
- Prioritizes workloads and balances conflicting demands
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Manager Assistant
Action Property Management
09.2017 - 01.2019
- Assist with duties as requested by assigned Manager, including letters to be drafted at Manager's direction, Action list items, and maintain a correspondence log by Association and assist Manager projects
- Report directly to General Manager and provides administrative and technical support to ensure smooth operations of associations
- Maintained annual calendar, by month, for all major projects (i.e., budgets, audits and elections)
- Coordinating appointments and meetings with vendors for Manager
- Assist Manager with supervision of front desk activities
- Assist Manager as needed with distribution of homeowner notices
Education
Bachelor of Science - Health Policy, Health Management
YORK UNIVERSITY
Toronto, Canada Bachelor of Science - Human Physiology
University of Iowa
Iowa City, IASkills
- Microsoft Office
- Zendesk
- Slack
- Salesforce
- Exceptional Communication Skills
- Exceptional Leadership Skills
- Exceptional Interpersonal Skills
- Excellent negotiation skills
- Schedule management
- Business development
Accomplishments
- Former Division 1 Athlete
- 2x B1G 10 All Academic Team
- 2016 USA Olympic Team Trials Qualifier
- Professional Athlete
Education
false
Timeline
Senior Account Manager
SmartBiz Loans
01.2023 - 01.2024
Account Executive
SmartBiz Loans
12.2022 - 01.2023
Purchasing Inventory Manager
Element 7
12.2021 - 01.2023
Courier Associate Lead
Emjay
08.2021 - 09.2022
Community Director
NFC Amenity
04.2019 - 01.2020
Customer Solutions Expert Supervisor
Asurion
03.2019 - 04.2020
Customer Service Supervisor
Tipsy Elves
10.2017 - 01.2019
Manager Assistant
Action Property Management
09.2017 - 01.2019
Bachelor of Science - Health Policy, Health Management
YORK UNIVERSITY
Bachelor of Science - Human Physiology
University of Iowa
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