SYDNEY RINTOUL
Calgary,AB
Summary
Highly adaptable individual bringing 8 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Expertly handles diverse concerns with a solution-focused mindset and attention to detail. Offers multifaceted organizational and retail experience, positive nature and strong problem solving and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Associate
Marks
Calgary, AB
10.2019 - 01.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Pharmacy Assistant
Pharmasave
Chestermere, AB
01.2023 - 04.2023
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Generated labels for prescriptions and maintained accurate records.
Customer Service Associate
Cineplex
Calgary, AB
03.2018 - 09.2019
- Organized lines, lobbies and promotional material for major movie releases.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Customer Service Cashier
The General Store
Chestermere, AB
09.2014 - 06.2017
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Pharmacy Assistant
Heritage College
Calgary01.2023
High School Diploma -
Chestermere High School
Calgary, AB06.2019
Skills
- Excellent Customer Interactions
- Relationship Building
- Verbal and Written Communication
- Merchandising & Pricing
- Use of different POS systems
- Punctual & Reliable
- At ease with consistently changing duties
- Inbound and Outbound Calling
- Order and Refund Processing
- Calm and Professional Under Pressure
- Data Entry and Maintenance
Languages
English
Native or Bilingual
Timeline
Pharmacy Assistant
Pharmasave
01.2023 - 04.2023
Lead Customer Service Associate
Marks
10.2019 - 01.2024
Customer Service Associate
Cineplex
03.2018 - 09.2019
Customer Service Cashier
The General Store
09.2014 - 06.2017
Pharmacy Assistant
Heritage College
High School Diploma -
Chestermere High School