Sydney Rennie
East. St. Paul,MB
Summary
A dedicated individual with a history of meeting company goals utilizing consistent and organized practices. A skilled in working under pressure and adapting to new situations and challenges to best enhance the efficiency and quality of service. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. A willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Acting Resource Officer CVs/T1PR
CRA
Winnipeg, Manitoba
02.2021 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Liaised with our HQ to properly address clerk's, taxpayer and team leader queries.
- Efficiently answered service complaints, minster mail, and complaints from taxpayers.
Supervisor - MG01
CRA- Error Inspection
Winnipeg, MB
02.2022 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and advised on how to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and workload demands.
- Had difficult discussions with my team members when necessary if either their production or dependability wavered.
Review Processing Officer
CRA
Winnipeg, Manitoba
06.2014 - 02.2021
- Carried out day-day-day duties accurately and efficiently.
- Conducted detailed technical and analytical review of deductions claimed by taxpayers on their individual returns.
- I handled callbacks to taxpayers to explain our review decisions if clarification was needed.
- I switched multiple workflows at a moments notice to satisfy operational requirements.
Waitress
Jonesys Restaurant
Winnipeg, MB
09.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Multi tasked efficiently in a fast paced environment
Waitress, Superviser, Host, Expo, Bartender
Montana's Cookhouse
Winnipeg, MB
06.2012 - 07.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Decreased waste, following strict recipes and drink measurement protocol.
- Supervised efforts of teams within [Number] guest capacity restaurant, ensuring timely and quality servicing of guests.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
Education
No Degree - Arts
University of Manitoba
Winnipeg, MBHigh School Diploma -
Miles Macdonell Collegiate
Winnipeg, MB06.2012
Skills
- Customer service and assistance
- Highly reliable
- Critical thinking
- Teamwork
- Supervisory experience
- Problem solving
- Multitasking Abilities
- Dependable and Responsible
- Organization and Time Management
Accomplishments
- Supervised team of 20 staff members.
- Successfully completed my FA1 accounting course
- I graduated highschool with my french immersion diploma.
- Successfully manage my own rental unit
Timeline
Supervisor - MG01
CRA- Error Inspection
02.2022 - 06.2022
Waitress
Jonesys Restaurant
09.2021 - Current
Acting Resource Officer CVs/T1PR
CRA
02.2021 - Current
Review Processing Officer
CRA
06.2014 - 02.2021
Waitress, Superviser, Host, Expo, Bartender
Montana's Cookhouse
06.2012 - 07.2021
No Degree - Arts
University of Manitoba
High School Diploma -
Miles Macdonell Collegiate
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