Summary
Overview
Work History
Education
Skills
Training
Timeline
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Sydney Mortensen

North Vancouver,BC

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

8
8
years of professional experience

Work History

Hub Administrative Assistant

BC Aboriginal Child Care Society
North Vancouver, BC
03.2022 - Current
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.

Office Administrator

Stilhavn Real Estate Services
North Vancouver, BC
12.2020 - 02.2022
  • Cultivated positive relationships with vendors, customers, and agencies with expert service for diverse clerical needs
  • Daily bank deposits (remote deposit capture using online banking)
  • Generate office statements and collect payments online
  • New hire paperwork and onboarding for new agents
  • Generate Lone Wolf reports for management meetings
  • Proficiency in the use of Microsoft Office
  • HIgh level of proficiency with Paragon and Lonewolf

Receptionist

RE/MAX Chay Realty Inc
Barrie, ON
07.2017 - 11.2020
  • Politely welcomed arriving guests, providing information on amenities and policies
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
  • Deposited cheques once received by either the buyer's agent or the client themselves
  • Confirmed and booked appointments adequately and on time
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Server/Bartender

Barrie Country Club
Barrie, ON
09.2019 - 01.2020
  • Greeted guests in a friendly and approachable manner
  • Provided professional service to each member within the private industry
  • Worked with POS system to place orders, and manage bills
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Marketing Associate

Student Works Painting
Barrie, ON
05.2019 - 09.2019
  • Compiled product, market and customer data to forecast accurate sales
  • Spent many hours marketing and cold calling potential clients to help gain work and increase profit
  • Worked a flexible schedule, including some weekends, depending on shifting needs of each project
  • Collaborated with team members to help expand marketing channels
  • Ability to create a schedule while organizing the roles associated to each individual for each work day.

Shift Supervisor

Starbucks
Barrie, ON
03.2017 - 11.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in the company operation manual.
  • Ability to work within a fast-paced environment.
  • Applied security, safety, and loss prevention strategies during shifts.

Education

Law Clerk Diploma -

Georgian College
Barrie, ON
04.2020

High School Diploma -

St.Peters Secondary School
Barrie, ON
01.2014

Skills

  • Complex problem solving
  • Coaching and mentoring
  • Customer complaint resolution
  • Reception management
  • Hospitality services
  • Accounting assistance
  • Multi-line telephone operation
  • Sales expertise
  • Legal research

Training

Practicum | Mumford Law

Law Clerk - Apr 2020-May 2020

  • Input information on both PC Law and Teraview.
  • Familiarity with various types of legal documents.
  • Certificate to Introduction to Unity - A fully integrated practice management platform.
  • Updated firm's database with new information, including policies, client record and financial documents.
  • Conferred with clients and other involved parties to gather and track case information.
  • Gained valuable insight into regulation and policies associated with family law, along with litigation and real estate law.

Timeline

Hub Administrative Assistant

BC Aboriginal Child Care Society
03.2022 - Current

Office Administrator

Stilhavn Real Estate Services
12.2020 - 02.2022

Server/Bartender

Barrie Country Club
09.2019 - 01.2020

Marketing Associate

Student Works Painting
05.2019 - 09.2019

Receptionist

RE/MAX Chay Realty Inc
07.2017 - 11.2020

Shift Supervisor

Starbucks
03.2017 - 11.2018

Law Clerk Diploma -

Georgian College

High School Diploma -

St.Peters Secondary School

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Sydney Mortensen