Sydney McLeod
St.Albert,AB
Summary
Professional with high standards and a result-driven approach, prepared for a long-term role. Skilled in team collaboration, adaptable to changing needs, and managing high stress situations .Known for effective communication, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
Work History
Office Manager
Wellness Home Veterinary Care
2022.06 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
Office Administrator
Forward Physiotherapy and Wellness
2020.04 - 2021.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
Veterinary Receptionist
VetEmerg
2018.10 - 2021.08
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Prepared surgical suites, ensuring proper sterilization of equipment and adherence to aseptic techniques.
- Reduced stress levels in hospitalized animals by maintaining a clean, quiet, and organized environment.
Education
Criminal Justice
Lethbridge College
Lethbridge, None2022-09
Personal Fitness Trainer
Northern Alberta Institute of Technology
Edmonton, None2018-06
High School Diploma -
Ross Sheppard High School
Edmonton,AB2016-06
Skills
- Clear oral/written communication
- Scheduling and calendar management
- Emergency response readiness
- Multitasking
- Conflict Resolution
- Reliability
- Professionalism
- Time management abilities
Languages
English
Native or Bilingual
Timeline
Office Manager
Wellness Home Veterinary Care
2022.06 - Current
Office Administrator
Forward Physiotherapy and Wellness
2020.04 - 2021.01
Veterinary Receptionist
VetEmerg
2018.10 - 2021.08
Criminal Justice
Lethbridge College
Personal Fitness Trainer
Northern Alberta Institute of Technology
High School Diploma -
Ross Sheppard High School