Sydney McLeod
St.Albert,AB
Summary
Professional with high standards and a result-driven approach, prepared for a long-term role. Skilled in team collaboration, adaptable to changing needs, and managing high stress situations .Known for effective communication, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
Work History
Office Manager
Wellness Home Veterinary Care
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
Office Administrator
Forward Physiotherapy and Wellness
04.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
Veterinary Receptionist
VetEmerg
10.2018 - 08.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Prepared surgical suites, ensuring proper sterilization of equipment and adherence to aseptic techniques.
- Reduced stress levels in hospitalized animals by maintaining a clean, quiet, and organized environment.
Education
Criminal Justice
Lethbridge College
Lethbridge, None09-2022
Personal Fitness Trainer
Northern Alberta Institute of Technology
Edmonton, None06-2018
High School Diploma -
Ross Sheppard High School
Edmonton,AB06-2016
Skills
- Clear oral/written communication
- Scheduling and calendar management
- Emergency response readiness
- Multitasking
- Conflict Resolution
- Reliability
- Professionalism
- Time management abilities
Languages
English
Native or Bilingual
Timeline
Office Manager
Wellness Home Veterinary Care
06.2022 - Current
Office Administrator
Forward Physiotherapy and Wellness
04.2020 - 01.2021
Veterinary Receptionist
VetEmerg
10.2018 - 08.2021
Criminal Justice
Lethbridge College
Personal Fitness Trainer
Northern Alberta Institute of Technology
High School Diploma -
Ross Sheppard High School
Similar Profiles
Sydney GallagherSydney Gallagher
Veterinary Assistant at My Pet's Veterinary Urgent Care and WellnessVeterinary Assistant at My Pet's Veterinary Urgent Care and Wellness
Kimberly BurnsKimberly Burns
Veterinary Assistant at At Home Veterinary CareVeterinary Assistant at At Home Veterinary Care
Anthony SmithAnthony Smith
Kennel Technician at At Home Veterinary CareKennel Technician at At Home Veterinary Care
Tania OrouTania Orou
Solution Specialist -EFS Loan Integrity & Compliance at ATB FinancialSolution Specialist -EFS Loan Integrity & Compliance at ATB Financial
Megan LeithoffMegan Leithoff
Senior Sales Specialist, Emerging IoT at Telus Business SolutionsSenior Sales Specialist, Emerging IoT at Telus Business Solutions