Sydney May
Kitchener
Summary
Professional server and bartender with high standards and a strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining a positive atmosphere. Thrives on achieving results and ensuring guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Wildcraft Grill & Long Bar
11.2021 - Current
- Delivered comprehensive details on food and beverage menus.
- Processed orders accurately in the POS system.
- Arranged dining setups to meet presentation standards.
- Managed all procedures related to opening and closing the bar.
- Ensured bar was prepared and stocked to meet operational needs.
- Expertly crafted diverse beverages by following established standards.
- Collaborated effectively with colleagues to provide excellent customer service.
- Consistently followed all service procedures.
- Ensured compliance with safety and cleanliness policies.
Waitress
The Collective
11.2019 - 08.2020
- Guided guests to assigned seating while delivering a welcoming experience.
- Facilitated guest requests for food and beverages through a digital menu.
- Coordinated various duties at once within rapid work conditions.
- Guaranteed pleasant dining experience for guests.
Waitress/Bartender
Moxies
10.2018 - 09.2019
- Communicated product knowledge to facilitate guest decision making
- Adhered to food safety protocols and cleanliness guidelines.
- Executed efficient upkeep and restocking of bar supplies and area.
- Utilized knowledge of mixed beverages and craft beers to serve guests and provide wait staff with well-prepared drinks in a timely manner
- Delivered positive guest experiences to enhance satisfaction.
Floor Sales Associate
Dynamite Clothing
10.2016 - 05.2019
- Executed routine store opening and closing operations.
- Addressed customer questions and informed about active promotions.
- Managed fitting room availability for guests.
- Provided recommendations and located products catering to customer desires.
- Contributed to the preparation of retail items through tagging, steaming, and folding.
- Maintained inventory organization on shelves and backroom.
- Achieved designated sales quotas.
- Processed sales and exchanges.
Hostess/Waitress
Charcoal Steakhouse
09.2014 - 08.2016
- Handled multiple phone inquiries every day, coordinating reservation schedules.
- Ensured smooth guest flow by assisting in table placement coordination.
- Communicated with employees and management for assistance when required
- Assisted with food needs and recommendations.
Education
Diploma - Event Management
Humber College North Campus
Etobicoke, ON04.2018
High School Diploma -
Huron Heights Secondary School
Kitchener, ON06.2015
Skills
- Communication Skills
- Restaurant Experience
- Sales
- Event Planning
- Organizational Skills
- Bartending
- Upselling
- POS
- Serving Experience
- Customer Service
Languages
English
Certification
Smart Serve, 04/26/23, Present
Additional Information
Event Decor Internship, Decor by R&B, Mississauga, ON, 02/01/18, 04/01/18
Timeline
Waitress/Bartender
Wildcraft Grill & Long Bar
11.2021 - Current
Waitress
The Collective
11.2019 - 08.2020
Waitress/Bartender
Moxies
10.2018 - 09.2019
Floor Sales Associate
Dynamite Clothing
10.2016 - 05.2019
Hostess/Waitress
Charcoal Steakhouse
09.2014 - 08.2016
Diploma - Event Management
Humber College North Campus
High School Diploma -
Huron Heights Secondary School
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