Sydney MacDonald

• Maintaining high customer service standards
• Increasing restaurant profit through careful customer recommendations
• Balanced a strong team dynamic in a fast paced environment
• Exceptional communication skills and attention to detail
• Ability to set a warm and positive tone for guest experience.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently

• Cultivated meaningful partnerships and relationships with members.
• Successfully organized two fundraising golf tournaments, exceeding funding goals.
• Organized donors for prize tables for fundraising events.
• Spearheaded multiple networking events with sponsors and speakers.
• Handled member inquiries and concerns through email and phone calls.
• Managed multiple budgets, trainings, schedules, and contract negotiations.
• Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
• Designed and edited a visitor guide which was distributed to over 30,000 readers.
• Reconciled accounts, managed payroll, preformed daily accounting duties on QuickBooks.
• Continually maintained two websites, three social media platforms and handled all social media marketing.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Volunteered as head coach of the high school soccer team.
• Developed creative instructional strategies to keep students engaged and motivated during lessons.

During the final semester of Business Marketing I was the team lead for my group Advantage Marketing, we were tasked with working for Capital BBQ to develop a creative, intricate and detailed marketing proposal. During this time my efforts include but are not limited to

• Identifying the adjustments required to the marketing strategy, target market, digital marketing and advertising efforts.
• Scheduling virtual meetings with the client as well as with my team to ensure everyone is harmonious and effective teamwork was established.
• Conducting a primary market research survey to understand customer needs and preferences.
• Developing a strategic digital marketing and advertising plan to implement throughout their various social media platforms to increase growth, engagement and reach.
• Creating new Google AdWords to achieve more website interaction.
• Evaluating the financial aspects of the company as well as the potential product development, implementation of new advertising and digital marketing plans.
• Developing pricing strategies while balancing firm objectives and customer satisfaction.

• Making a weekly schedule for the counselors and a schedule of daily activities for 9 weeks of camp.
• Creating a safe space for children as well as the counselors.
• Organizing a three-day team building training for the counselors to ensure everyone was comfortable, welcomed ensuring that the team dynamic would be strong prior to camp.
• Managing hours and submitting payroll.
• Advertising the Day Camp throughout the community by using weekly themes and a list of planned activities to interest as many parents and kids.

• Supervised a group of twenty volunteers on a house building site to ensure the safety of everyone.
• Maintained energy and enthusiasm in fast-paced environment.
• Organized team building activities amongst volunteers.
• Planned day to day activities. as well as debrief sessions.
• Prior to the arrival of the volunteers, I took park in a leadership workshop.