Sydney Lee
Milton
Summary
Results-driven professional with a proven track record of effectively promoting products and driving revenue growth through exceptional customer connections and targeted recommendations. Highly organized, adaptable, and knowledgeable in preparing displays, merchandising shelves, and providing top-notch customer assistance. Known for fostering customer loyalty by delivering friendly and skilled support. Demonstrates exceptional organizational skills and dependability while successfully managing multiple priorities with a positive attitude. Exhibits a strong willingness to take on additional responsibilities to contribute to team goals.
Overview
5
5
years of professional experience
Work History
Operations Consultant
Sephora
03.2022 - Current
- Collaborated with team members to implement processes and procedures to improve overall efficiency in operations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Stocked merchandise, clearly labeling items, and arranging according to brands & worlds.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Completed regular cycle counts and inventory audits.
- Operated cash register for cash and credit card transactions with excellent accuracy levels; promoted joining Sephora Beauty Insider.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Manager
ALDO Group
01.2021 - 01.2022
- Direct sales floor activities, ensuring excellence in customer service and resolving store problems
- Open and closed store to maintain retail store operations
- Monitor sales transactions associated with purchases and ensure proper sales procedures are followed
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Managed multiple tasks and met time-sensitive deadlines
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Head Coach
Mississauga Track & Field Club
02.2020 - 01.2021
- Crafted successful training plans for varsity and junior varsity squads of more than 50 athletes
- Mentored and developed novice coaches in recruiting and scouting of student-athletes
- Increased overall team proficiency by using educational drills and activities
- Used previous game and team data to make informed decisions regarding game strategies
- Managed team budget to properly allocate for equipment, travel and other required elements of operation
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
Education
Bachelor of Arts - Canadian Law/Legal Studies/Jurisprudence
Carleton University
Ottawa, ON11-2023
High School Diploma -
Milton District High School
Milton, ON06.2019
Skills
- 3 years of freelance makeup artistry
- 5 years of Customer Service experience
- 2 years of Managerial experience
- Innovative, Accepting, Enthusiastic personality
- Problem Anticipation and Resolution
- Excellent in interacting, listening, and communicating effectively
- Critical thinking
- Multitasking and Prioritization
- Fluent in French & English
- Operations management
- Proficient in client transactions and cash handling
- Sales strategy development
Volunteer Experience
Carleton Theatre Arts Society
- Applied and assisted in makeup for over 20 performers
- Applied makeup on a wide range of skintones, undertones, skin types and face shapes
- Assisted in makeup for over 4 performances
Timeline
Operations Consultant
Sephora
03.2022 - Current
Assistant Manager
ALDO Group
01.2021 - 01.2022
Head Coach
Mississauga Track & Field Club
02.2020 - 01.2021
Bachelor of Arts - Canadian Law/Legal Studies/Jurisprudence
Carleton University
High School Diploma -
Milton District High School
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