Sydney Hossack
Smithers
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
12
12
years of professional experience
2019
2019
years of post-secondary education
Work History
Service Advisor
Canadian Tire
Smithers
12.2024 - Current
- Greeted customers and assessed their service needs promptly.
- Scheduled appointments and managed service workflows efficiently.
- Provided product information and recommendations to customers effectively.
- Maintained a clean and organized service area consistently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
Parts Supervisor
Canadian Tire
Smithers
06.2022 - 12.2023
- Supervised daily operations of parts department to ensure efficient workflow.
- Managed inventory levels and coordinated restocking of parts and supplies.
- Trained and mentored new team members on parts handling procedures.
- Assisted customers with inquiries regarding parts availability and specifications.
- Conducted regular audits of inventory to identify discrepancies and address issues.
Cashier/Floor Staff/Supervisor
Canadian Tire
Smithers
03.2014 - 05.2018
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the checkout area and surrounding displays.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and gift card transactions accurately and securely.
- Trained new cashiers on policies, procedures, and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Smithers Secondary School
Smithers, BCSkills
- Customer service
- Product knowledge
- Repair cost estimation
- Workflow management
- Parts coordination
- Team leadership
- Effective communication
- Attention to detail
- Training and mentoring
- Problem solving
- Warranty claims process management
- Service recommendations
- Bill preparation
- Computer skills
- Maintenance reporting
- Repairs scheduling
Timeline
Service Advisor
Canadian Tire
12.2024 - Current
Parts Supervisor
Canadian Tire
06.2022 - 12.2023
Cashier/Floor Staff/Supervisor
Canadian Tire
03.2014 - 05.2018
Smithers Secondary School