Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Hendricks

Maple Ridge,BC

Summary

Dynamic skincare professional with extensive experience at skoah, excelling in client education and personalized treatment plans. Proven ability in skin analysis and chemical peels, fostering strong client relationships through exceptional communication. Passionate about enhancing client satisfaction and driving team performance in a vibrant spa environment.

Overview

4
4
years of professional experience

Work History

Face Trainer

FITSKIN by skoah
Vacouver, British Columbia
03.2025 - Current
  • Provided personalized skin consultations to assess client needs and preferences.
  • Performed facial treatments using specialized products and techniques such as chemical exfoliation and micro current.
  • Educated clients on skincare routines and product benefits for optimal results.
  • Built strong client relationships through effective communication and follow-up care.
  • Greeted clients upon arrival to spa and provided information about services offered.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Maintained cleanliness of treatment room and equipment between appointments.

Head Trainer

skoah
Vancouver, British Columbia
01.2025 - Current
  • Conducted a five-day, hands-on training for trainees.
  • Evaluated training effectiveness through feedback and performance assessments.
  • Maintained a positive learning environment that encouraged team engagement and growth.
  • Reviewed test results from trainees to evaluate their understanding of course content.
  • Ensured that the trainees are properly taught dermaplaning, high frequency, and chemical peels.
  • Collaborated with management to identify training needs and goals.

Esthetician

skoah
Port Moody, British Columbia
06.2023 - 03.2025
  • Provided skincare consultations and personalized treatment plans for clients.
  • Educated clients on skincare routines and product recommendations for at-home care.
  • Maintained a clean and organized treatment area to ensure client safety and comfort.
  • Provided excellent customer service and skincare treatments to clients.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed a variety of facials, including dermaplaning, high frequency, and chemical peels.

Receptionist

skoah
Port Moody, British Columbia
06.2021 - 06.2023
  • Greeted clients and ensured a welcoming atmosphere at the skincare studio.
  • Managed appointment scheduling and maintained the booking system for efficiency.
  • Coordinated communication between clients and 'Skin Care Trainers' for seamless service delivery.
  • Handled incoming calls and responded to inquiries about services and products.
  • Maintained cleanliness and organization of the store and product displays.
  • Processed transactions accurately and managed payments at the point of sale.
  • Provided excellent customer service at all times.

Education

Head Trainer - Training

Skoah
Vancouver, BC
01-2025

Global Esthetics Program

Blanche Macdonald Centre
Vancouver, BC
07-2023

Skin Care Trainer - Training

Skoah
Vancouver, BC
06-2023

Acrylic Nails & Arts Workshop

Nails By Laurel
White Rock, BC
01-2021

Skills

  • Customer service
  • Employee performance evaluation
  • Communication skills
  • Time management
  • Skin analysis
  • Facial massage techniques
  • Extractions
  • Chemical peels
  • Dermaplaning
  • High frequency
  • Micro current
  • Social media marketing
  • Skincare education
  • Massage

Timeline

Face Trainer

FITSKIN by skoah
03.2025 - Current

Head Trainer

skoah
01.2025 - Current

Esthetician

skoah
06.2023 - 03.2025

Receptionist

skoah
06.2021 - 06.2023

Head Trainer - Training

Skoah

Global Esthetics Program

Blanche Macdonald Centre

Skin Care Trainer - Training

Skoah

Acrylic Nails & Arts Workshop

Nails By Laurel

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Sydney Hendricks