Summary
Overview
Work History
Education
Skills
Languages
Hobbies & Interests
Timeline
Generic

Sydney Heilig

Ottawa,ON

Summary

Driven and hardworking student with almost 4 summers of experience in the hospitality industry. Proficient in delivering exceptional customer service and ensuring guest satisfaction in fast-paced environments. Skilled in handling diverse customer needs and adept at upselling menu items to enhance dining experiences. Possessing strong communication and teamwork abilities to effectively collaborate with colleagues and management. Committed to maintaining a positive and professional demeanor while exceeding expectations in every interaction.

Overview

4
4
years of professional experience

Work History

Server

Feleena's Cantina
07.2019 - 08.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Veterinary Assistant

Pretoria Animal Hospital
09.2018 - 06.2019
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Assisted senior staff with blood analyses and physical assessments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Observed animals for signs of distress or illness.

Education

Bachelor of Arts - Forensic Psychology

St. Francis Xavier University
Antigonish, NS
04.2024

High School Diploma -

Glebe Collegiate Institute
Ottawa, ON
06.2021

No Degree - University Academics

Ashbury College
Ottawa, ON
06.2018

Skills

  • Order Management
  • Sales expertise
  • Strong Work Ethic
  • High Energy and Stamina
  • Task Prioritization
  • Problem-solving abilities
  • Effective Communication

Languages

English
Native or Bilingual
French
Full Professional
Spanish
Limited Working

Hobbies & Interests

I've always had a strong interest in fitness and exercise, seeing them as a method to preserve physical health and an essential component of personal well-being. Regular physical exercise such as going to the gym, participating in yoga classes and 5-10 kilometer runs through the city of Ottawa aids me to overcome obstacles, improve mental clarity, and create resilience in all parts of life. One of the most rewarding aspects of my fitness journey has been participating in sports independently and in group activities, such as joining football teams and representing my school as the only female/student javelin thrower in my grade at OFSAA. Participating in group activities such as football and other sports teams has taught me essential lessons about collaboration, communication, and responsibility. Collaborating with colleagues to achieve a common goal generates a feeling of togetherness and trust, motivating us to push each other to new performance levels.

Timeline

Server

Feleena's Cantina
07.2019 - 08.2022

Veterinary Assistant

Pretoria Animal Hospital
09.2018 - 06.2019

Bachelor of Arts - Forensic Psychology

St. Francis Xavier University

High School Diploma -

Glebe Collegiate Institute

No Degree - University Academics

Ashbury College
Sydney Heilig