Summary
Overview
Work History
Education
Skills
Languages
Serving it Right
Food Safe
Timeline
Generic

Sydney Griffioen

Chilliwack,BC

Summary

Dynamic leader with proven expertise in staff education and customer service focus, honed across roles at The Offy Bistro and beyond. Excelled in enhancing team productivity and customer satisfaction through effective communication and shift leadership. Skilled in multitasking and complaint resolution, significantly improving operational efficiency and workplace harmony.

Overview

12
12
years of professional experience

Work History

Shift Leader

The Offy Bistro
03.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Bartender and Server

JRG- Townhall and Tavern on the Green
10.2023 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Supervisor

The Old Settler Pub
05.2018 - 10.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Assistant Manager

Chantilly Ice Cream
05.2013 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Arts - Criminal Justice

University of The Fraser Valley
Abbotsford, BC

High School Diploma -

Abbotsford Christian Secondary School
Abbotsford, BC
06-2018

Skills

  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Staff education and training
  • Shift leadership
  • Shift checklists
  • Multitasking Abilities
  • Complaint resolution

Languages

English
Native or Bilingual
French
Limited Working

Serving it Right

Required responsible beverage service training program 

Food Safe

Completed a training course for food safe level 1 

Timeline

Shift Leader

The Offy Bistro
03.2024 - Current

Bartender and Server

JRG- Townhall and Tavern on the Green
10.2023 - 03.2024

Supervisor

The Old Settler Pub
05.2018 - 10.2023

Assistant Manager

Chantilly Ice Cream
05.2013 - 05.2019

Bachelor of Arts - Criminal Justice

University of The Fraser Valley

High School Diploma -

Abbotsford Christian Secondary School

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Sydney Griffioen