Sydney Griffin
kamloops
Summary
Highly organized and efficient administrative professional with a talent for seamlessly addressing customer inquiries and directing them to the appropriate resources. Constantly seeking opportunities to enhance customer relations and improve efficiency in fast-paced environments. Thrives under pressure, adept at multitasking to handle diverse office needs. Utilizes slow periods effectively to stay on top of demands in fast-paced settings. Maintains meticulously organized, clean, and safe work areas with meticulous attention to detail. Willing to take on any task to support the team and contribute to the success of the business. Offers strong support and quick learning abilities. Demonstrated strengths in customer service, time management, and trend tracking. Skilled at troubleshooting problems and developing successful solutions. Exceptional verbal and written communication skills with a proven track record of cultivating positive relationships and surpassing goals. Customer care professional with a solid history of enhancing customer satisfaction and efficiently addressing inquiries. Focused on collaborating with the team and achieving positive outcomes while remaining adaptable to changing needs. Possesses excellent communication skills and a talent for conflict resolution.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Phases Veterinary Emergency Hospital
04.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
Front Office Receptionist
Grandview Motel
03.2022 - Current
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Took on additional administrative tasks in busy environment
- Verified guest payment and contact information
- Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules
- Protected confidential guest and business information
- Organized incoming and outgoing correspondence
- Input data into job-related software for storage, retrieval and archiving
- Kept front of house clean and orderly
- Greeted, assisted and directed visitors with professional attitude
- Delivered reliable customer service to guests upon arrival
- Remained calm, resourceful and proactive while resolving complex issues
File Maintenance Clerk
Safeway
04.2021 - 03.2022
- Supported office operations, handling copying, correspondence preparation and front desk management
- Filed forms, records, reports and correspondence in appropriate file systems
- Maintained exhaustive physical and digital files for Safeway's Coding System
- Troubleshot computers, printers and fax machines for swift repair
- Owned file accuracy, verifying incoming materials and obtaining missing information
- Safeguarded data and information adhering to confidentiality and policies
- Organized data by categories to maintain easily accessible system
- Formulated templates and designed forms to improve filing procedures
- Shredded and discarded documents following company guidelines
- The responsibility for the task of modifying the prices of products within the store, whether it be an increase or a decrease
- Tasked with the daily placement of sale tickets on the appropriate products, clearly indicating that they are on sale
- Daily office work pertaining to the host batches that need to be sent to the department scales for accurate pricing
- In the event that a product in the store is not scanning properly at the front end tills, I take the initiative to place the item into Article Revolution
- Should the scales malfunction or fail to accept the daily batch, I promptly contact the IT department to resolve the matter
- Once a week, I am assigned to work the graveyard shift in order to change over the sale tickets for the new weekly ad sales
- I am available to assist as a cashier whenever the front end requires additional support
Education
High School -
Spirit River Regional Academy
Spirit River, Alberta05.2014
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Relationship building
- Payment processing
- Appointment scheduling
- Empathy and patience
- Active listening
- Verbal and written communication
- Task prioritization
- Punctuality and reliability
Accomplishments
- Promoted to the position of front end supervisor at Safeway in just 7 months.
- Possess skills to create innovative applications and excel in reading floorplans and crafting interior spaces.
- Track record of developing innovative ideas that have made significant improvements in various situations.
- Dedicated to driving the company's revenue and sales growth by finding innovative ways to save money.
- Proven to be a reliable and valuable asset to the company by consistently stepping up and covering shifts when needed.
Languages
English
Full Professional
Interests
- Animal Care
- Hiking
- I have a passion for photography and editing photos
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Interior Design
- Creative Writing
Timeline
Customer Care Representative
Phases Veterinary Emergency Hospital
04.2024 - Current
Front Office Receptionist
Grandview Motel
03.2022 - Current
File Maintenance Clerk
Safeway
04.2021 - 03.2022
High School -
Spirit River Regional Academy
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