Sydney Graves
Los Angeles
Summary
Proven leader and effective communicator, adept at suggestive selling and optimizing customer experiences, demonstrated at Blue Bottle Coffee through strategic staff training that significantly enhanced sales performance. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Blue Bottle Coffee
04.2022 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions
- Monitored staff compliance with health codes, ensuring high standards
- Resolved customer complaints and issues
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
California Brand Ambassador
Food Should Taste Good
01.2024 - 02.2024
- Increased positive referrals through genuine, personalized customer interactions and excellent product knowledge.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Enhanced supplier relationships through effective communication and collaboration strategies.
- Established partnerships with key industry organizations, expanding the company''s network and increasing visibility in the market.
Barista
Alfred Coffee
07.2021 - 02.2022
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Arts - Public Relations
University of Southern California
Los Angeles, CA06.2026
Associate of Arts - Digital Communications And Media
Santa Monica College
Santa Monica, CA06.2024
Skills
- Goal Planning
- Sales
- Communications and Media
- Content Development
- Suggestive Selling
- Customer Experience
- Excel/Spreadsheets
Timeline
California Brand Ambassador
Food Should Taste Good
01.2024 - 02.2024
Shift Supervisor
Blue Bottle Coffee
04.2022 - 08.2024
Barista
Alfred Coffee
07.2021 - 02.2022
Bachelor of Arts - Public Relations
University of Southern California
Associate of Arts - Digital Communications And Media
Santa Monica College
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