Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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SYDNEY GORLICK

Toronto,ON

Summary

CS Learning Specialist with a background in multiple roles in the aviation industry. Well-versed with latest instructional techniques and procedures of standard aviation training programs. Communicative and safety-conscious professional possessing excellent multitasking, recordkeeping and instructional abilities.

Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CS Learning Specialist

Air Canada
05.2023 - Current
  • Trained, coached, and assessed cabin crew while developing them into safety and service professionals.
  • Facilitated classroom and simulator training related to Customer Service, Safety, Service and Regulatory content.
  • Well versed in multiple programs, such as: Annual Recurrent Training, Initial Technical Training, Initial Service Training, Initial Service Director, Requalifiation,Special Initial Training, Pilot Equipment Training, and First Aid.
  • Continued active participation outside of instructing by being a member of several teams: Safety/SMS, Maintenance Reporting/Facilities Reporting, Fire Warden, Health and Safety/AQD, Social Committee, and Initial Service Training.
  • Coached and provided feedback to participants to set them up for success.
  • Participated in ongoing professional development opportunities to stay current on best practices and enhance personal growth as an educator.

Lead Flight Attendant

Air Canada Rouge
05.2019 - 05.2023
  • Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
  • Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
  • Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Received the Rouge Prestige Award in 2023.

Flight Attendant

Air Canada
11.2021 - 04.2022
  • Remained current on industry regulations and changes affecting air travel to provide accurate information to both colleagues and customers when necessary.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Ensured safety and comfort of customers onboard aircraft.
  • Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Program Developer

Inflight Institute
01.2021 - 01.2022
  • Developed Transport Canada approved training programs for several Canadian and American airlines as well as entrance programs for aspiring Flight Attendants.
  • Established clear documentation procedures for all developed programs, making future updates more efficient.
  • Implemented best practices in program development processes, elevating the quality of output and reducing errors.
  • Optimized existing programs through continuous improvement initiatives, enhancing overall performance and functionality.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Managed multiple projects simultaneously while maintaining strict deadlines, ensuring timely completion of all deliverables.

Safety & Service Instructor

Air Canada Rouge
10.2019 - 04.2020
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Participated in professional development opportunities to stay current on trends and enhance teaching effectiveness.
  • Taught various programs such as: Initial Technical Training, Initial Service Training, First Aid, and Annual Recurrent Training.

Server & Bartender

Earls Restaurant And Bar
05.2017 - 02.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Skills

  • Customer Service
  • Safety Procedures
  • E-learning development
  • Reporting Requirements
  • Decision-Making
  • Coaching and Mentoring
  • Technical training
  • Learning Management Systems

Certification

Level C First Aid/CPR/AED - Canadian Red Cross, Psychological First Aid - Canadian Red Cross, First Aid Instructor - St. John's Ambulance, Foundations for Excellence - Disney Institute, Combatting Human Trafficking - Canadian Airports Online College, CT301: Cabin Crew Training - Inflight Institute, Aviation Medicine/First Aid- Inflight Institute, and Responsible Service Training -Smart Serve

Languages

American Sign Language
Full Professional

Timeline

CS Learning Specialist

Air Canada
05.2023 - Current

Flight Attendant

Air Canada
11.2021 - 04.2022

Program Developer

Inflight Institute
01.2021 - 01.2022

Safety & Service Instructor

Air Canada Rouge
10.2019 - 04.2020

Lead Flight Attendant

Air Canada Rouge
05.2019 - 05.2023

Server & Bartender

Earls Restaurant And Bar
05.2017 - 02.2019

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SYDNEY GORLICK