Sydney Gilliam

. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

. Solicited customer feedback to identify and improve on areas of weakness.

. Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

. Optimized customer experience by delivering superior services and effectively troubleshooting issues.

. Displayed and retained extensive knowledge of liquors, wines and entrees

. Excelled in craft cocktail knowledge and preparation, as well as pairing drinks according to guest preferences.

. Efficiently manages the service well during busy restaurant hours as well as a twelve person bar.

. Additionally serves in the cocktail lounge when needed, proving to be versatile and provide attentive service wherever needed.

. Checked identification of guests to verify age requirements for alcohol purchase.

. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

. Recommended food and drinks to patrons based on preference, pairings and special promotions.

. Confidently able to explain, recommend, and compare a large wine list of over 75 bottles.

. Offered wine and liquor recommendations to meet tastes and effectively pair with available foods.

. Set up banquet bars, stocked all supplies and put together table arrangements for each event.

. Suggested cocktail choices based on customer preference, daily specials and inventory availability.

. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.