Sydney Freeman
Calgary,AB
Summary
Results-driven and adaptable professional with a positive, proactive attitude and the ability to learn quickly. Strong work ethic and effective written and verbal communication skills. Eager to contribute to a dynamic team with high impact at Shopify.
Overview
9
9
years of professional experience
Work History
Support Advisor
Shopify
06.2021 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently, while taking proactive action when possible to prevent future incidents.
- Collaborate with cross-functional teams within Shopify, including product development, engineering, and marketing, to address merchant needs, ensure business, and improve the overall customer experience.
- Provide timely and effective customer support to Shopify merchants via various communication channels, such as email, chat, and phone.
- Upheld a strong record of positive feedback from leadership and peers throughout my tenure.
- Regularly provides mentoring to new Support Advisors, and Support Advisors returning from a leave of absence.
Supervisor
Lush Fresh Handmade Cosmetics
Coquitlam, British Columbia
06.2016 - 01.2021
- Led the sales floor by setting clear direction for staff and structuring operations to prioritize and enhance the customer experience.
- Analyzed hourly sales reports and celebrated achievements with the team to foster motivation and engagement for further success.
- Provided coaching focused on individual development goals and shop objectives, ensuring staff growth aligned with business priorities.
- Placed and managed orders for products and store supplies, maintaining accurate inventory records and investigating discrepancies through detailed reporting. Implemented solutions to minimize profit loss due to discrepancies.
- Maintained operational and visual standards of the shop by delegating daily tasks and leading by example in care for equipment and merchandising best practices.
- Regularly led opening and closing procedures, including managing cash registers, investigating discrepancies, delegating tasks to staff members, and executing daily cash deposits.
Store Trainer
Lush Fresh Handmade Cosmetics
05.2016 - 01.2019
- Developed and delivered high-impact customer experience training sessions at monthly staff meetings.
- Partnered with the Talent Specialist to recruit and hire new staff by executing group and one-on-one interviews with potential candidates.
- Partnered with upper management to prioritize relevant and impactful training, using sales reports and feedback from staff to evaluate their skill set and increase motivation among staff.
- Organized and executed all new hire training and seasonal staff training, proving both individual training and training for large groups (60+ staff members).
Senior Sales Ambassador
Lush Fresh Handmade Cosmetics
10.2015 - 05.2016
- Consistently provided a 5-star customer experience by building genuine relationships with customers, using active listening skills and open-ended questions, and offering tailored demonstrations of products to find tailored recommendations and solutions.
- Managed cash register operations using POS system and processed sales and returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current with brand standards.
Education
Associate of Arts - Anthropology
Douglas College
New Westminster, BC06.2020
Skills
- Excellent written and verbal communication skills
- Relationship building with a focus on high trust and open communication
- Empathy, flexibility, and patience in fast-paced and changing environments
- Self motivated learner
- Leadership, training, and coaching
Timeline
Support Advisor
Shopify
06.2021 - Current
Supervisor
Lush Fresh Handmade Cosmetics
06.2016 - 01.2021
Store Trainer
Lush Fresh Handmade Cosmetics
05.2016 - 01.2019
Senior Sales Ambassador
Lush Fresh Handmade Cosmetics
10.2015 - 05.2016
Associate of Arts - Anthropology
Douglas College
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