SYDNEY FINN
Toronto,ON
Summary
Advanced understanding of Microsoft applications including Word, Excel, PowerPoint, Office 365, Teams and Access. Delivers work with integrity and a self-starter in an interdisciplinary team environment needing minimal supervision. Organized, dependable & successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
Work History
Patient Information Clerk
SickKids Hospital
01.2016 - Current
- Provide administrative assistance to high-level Health Care Executives including answering and returning telephone calls, filing, data entry, scanning, photocopying, and mail sorting;
- Warmly welcome and check-in over seventy-five patients/families per day using sound judgement and processed confidential information with attention to detail to ensure records are kept up-to-date;
- Continuously inputting requisitions, scheduling and confirming appointments for X-Ray, Ultrasound, CT and GIGU Departments;
- Manage three phone lines and facilitate over forty calls each day from patients, families, outside health institutions and staff
- Handle all incoming requisitions with efficiency and filed/faxed and sought out lost/untold information when applicable;
- Developing and maintaining courteous and effective working relationships.
- Participate in team projects, demonstrating ability to work collaboratively and effectively.
- Engage in changing computer systems. Taking classes to effectively teach other staff members in updates; and,
- Perform other duties as assigned, facilitate delivery of patient care by providing high level of support, confidentiality, compassion and fast pace to assist clusters of patients and families.
Patient Care Information Administrator
NICU, SickKids Hospital
06.2020 - 07.2020
- Proven ability to learn quickly and adapt to new situations during the Covid-19 Pandemic;
- Confidently supported clinical staff by organizing and storing material, processing incoming/outgoing packages, invoicing, coordinated outreach visits, scheduling inter-disciplinary appointments for patients and notifying families, processing documentation and updating records;
- Facilitated high-level internal communication via telephone, paging and computer access;
- Collected outside results and provided information for in house nurses and doctors;
- Acted as liaison for external hospital contacts;
- Organized meetings via outlook and provided meeting minutes; and,
- Proved successful work within tight deadlines and fast-paced environment.
Front Desk Receptionist/Administrative Assistant
Revera Retirement in Don Mills
01.2014 - 01.2018
- Welcomed over fifty residents, families, couriers, staff and outside institutions upon entry per day
- Provided high-level clerical services to the Executive Director, Assistant Director, Environmental Services, Nursing and Dietary;
- Coordinated pick-up and delivery of mail and prescription medicine for residents
- Confidently provided support with invoices, billing, photocopying, scanning, mail distribution both internal and external, telephone directory, preparation of correspondence, booking meetings and boardrooms,
- Maintained highly organized, clean, safe, professional work space and fully stocked reception area.
- Resolved resident issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval; and,
- Organized, maintained and updated information in computer databases.
Education
Medical Administration Diploma -
Seneca College
Toronto, ON2014
Bachelor of Arts - Sociology
Trent University
Peterborough, ON2013
Skills
- Verifying Data Accuracy
- Set Appointments
- File Organization
- Multi-Line Phone Systems
- Internal Communications
- Advanced MS Office Suite Knowledge
- Time Management
Additional Information
VOLUNTEER EXPERIENCE
Greeter and Dog Care Monitor: Woofstock 2014
SickKids Postal Elves 2017 – 2019
Dog Tales & Sanctuary 2019
Coveted Canines & Toronto Humane Society, Foster Family 2013 - Present
Canadian Blood Services Blood Donor 2019 - Present
Canadian Cancer Society (Dry Feb Participant) 2021- Present
Timeline
Patient Care Information Administrator
NICU, SickKids Hospital
06.2020 - 07.2020
Patient Information Clerk
SickKids Hospital
01.2016 - Current
Front Desk Receptionist/Administrative Assistant
Revera Retirement in Don Mills
01.2014 - 01.2018
Medical Administration Diploma -
Seneca College
Bachelor of Arts - Sociology
Trent University
Similar Profiles
Helen MosheHelen Moshe
Registered Nurse -6aTransplant & Medical Specialty at SickKids HospitalRegistered Nurse -6aTransplant & Medical Specialty at SickKids Hospital
Ying WangYing Wang
Postdoc fellow at SickKids HospitalPostdoc fellow at SickKids Hospital
Tanya LiuTanya Liu
Child Life Volunteer at SickKids HospitalChild Life Volunteer at SickKids Hospital