Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Languages
Timeline
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SYDNEY FARINA

SYDNEY FARINA

Summary

Enthusiastic and dedicated, with a love for providing exceptional customer service in the hospitality industry. With a background in fast-paced dining environments, I excel in delivering personalized experiences to guests, ensuring their satisfaction. Skilled in effective communication, multitasking, and problem-solving, I thrive in dynamic settings where teamwork and attention to detail are crucial. I bring a great energy, professionalism, and a desire to exceed expectations to every shift!

Overview

7
7
years of professional experience

Work History

Contract Manufacturing Intern

Genetec
01.2024 - 04.2024
  • Utilized advanced forecasting models and techniques to accurately predict demand for products, optimizing inventory levels and minimizing stockouts.
  • Collaborated cross-functionally with sales, marketing, and operations teams to gather data and insights for demand forecasting, ensuring alignment with business objectives.
  • Worked closely with suppliers and vendors to communicate forecasted demand and coordinate production schedules, ensuring timely delivery of goods and services.

KPI Analyst

Genetec
08.2023 - 12.2023
  • Researched various key performance indicators (KPIs) for the procurement team within the Supply Chain Department, and proposed them to upper-management
  • Responsible for using data provided in order to track KPIs over time and indicate noticeable trends
  • Examples include: inventory turnover, open orders, on-time deliveries, etc
  • Core competencies: critical thinking, reliability, autonomy.

Supply Chain Coordinator

Genetec
05.2023 - 08.2023
  • Responsible for coordinating all purchase order tracking from vendors and estimated shipping times, and inputting that data into our ERP software
  • Trained the incoming supply chain coordinator on all processes and methods used
  • Core competencies: resourcefulness, problem solving, attention to detail.

Quality Assurance Analyst

BRP
09.2022 - 04.2023
  • Worked alongside the E-commerce team and multiple Business Analysts in reviewing business requirements documents (BRDs) for a D2C project
  • Responsible for developing test cases, and carrying them out accordingly through various interfaces
  • Core competencies: drive, adaptability, and organization.

Team Leader

Mandy's Salads
03.2021 - 03.2022
  • Led the team and allocated tasks to each employee
  • Responsible for taking orders, serving customers, and ensuring that every table is satisfied
  • Supervised the daily operations of the store in the absence of the general manager
  • Core competencies: communication, leadership, and adaptability.


Research and Development

Fastex Transport
02.2020 - 02.2021
  • Researched cost-effective solutions to maximize company profit; applied cost analysis to evaluate comparative costs for electrification of fleet; presented results to management
  • Analyzed target markets to increase market share; applied intermodal container shipping profitability analysis
  • Core competencies: research, initiative, and resourcefulness.

Waitress & Hostess

Cugini's Pizza
01.2018 - 01.2019
  • Responsible for greeting guests to their table
  • Responsible for taking orders & serving guests, while coordinating with kitchen staff to ensure a timely delivery
  • Provided attentive and personalized service to guests, anticipating their needs and preferences
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Received recognition for outstanding performance and dedication to providing exceptional service

Waitress

Beaconsfield Golf Course
04.2017 - 10.2017
  • Provided exceptional customer service to club members in a fast-paced environment, ensuring a positive experience during their dining
  • Collaborated with kitchen and bar staff to ensure seamless coordination of food and beverage service, optimizing guest satisfaction
  • Proactively engaged with customers to anticipate their needs, providing recommendations and ensuring refills of beverages
  • Assisted in the setup and execution of special events and tournaments.

Education

DEC in Sciences -

John Abbott College
St-Anne de Bellevue, QC

Bachelor of Commerce - Supply Chain Operations Management Co-op -

Concordia University
Montreal, QC
12.2024

Skills

  • Communication
  • Multitasking
  • Teamwork
  • Attention to Detail
  • Stress Management

Volunteer Experience

  • Social Media Director, May 2022 - August 2023, John Molson Supply Chain Association (JSBA), Montreal, QC, As Social Media Director, I was the primary person in charge of JSBA's social media presence. I harness my attention to detail and strong organizational skills to devise ways of improving engagement. Additionally, I oversee and analyze data which inform the association of participation by John Molson's students.
  • Caregiver Relief / Companion, August 2021 - September 2022, West Island Integrative Centre, Montreal, QC, Volunteer to assist a 21-year-old boy who has autism and cerebral palsy. Exercise for those with cerebral palsy is extremely important, so we go for walks twice a week and I encourage him to engage in 10-minute exercises with me.
  • Serving Meals, November 2014 - February 2016, The Old Brewery Mission, Montreal, QC, Volunteer with family members 3 times a year serving a meal to each homeless individual that would come in during the winter season.

Hobbies and Interests

Travelling: Banff (2017), Greece (2018), Italy (2019), Switzerland, Egypt

Reading: The Healthy Brain - Aileen Mason, How Not To Die - Michael Greger, Harry Potter - J.K Rowling, Cooking (Italian cuisine), 

Health (physical and mental)

Family

Physical Activity (Yoga, Walking, Strength Training)

Languages

English
Native or Bilingual
French
Full Professional
Italian
Limited Working

Timeline

Contract Manufacturing Intern

Genetec
01.2024 - 04.2024

KPI Analyst

Genetec
08.2023 - 12.2023

Supply Chain Coordinator

Genetec
05.2023 - 08.2023

Quality Assurance Analyst

BRP
09.2022 - 04.2023

Team Leader

Mandy's Salads
03.2021 - 03.2022

Research and Development

Fastex Transport
02.2020 - 02.2021

Waitress & Hostess

Cugini's Pizza
01.2018 - 01.2019

Waitress

Beaconsfield Golf Course
04.2017 - 10.2017

DEC in Sciences -

John Abbott College

Bachelor of Commerce - Supply Chain Operations Management Co-op -

Concordia University
SYDNEY FARINA