Sydney Dowling
Kingston,ON
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server and Bartender
St. Louis Bar And Grill
2021.07 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of at least six tables at a time in winter, with eleven during the summer.
- Performed multiple tasks simultaneously, such as taking orders, preparing drinks, and managing cash transactions
Recreation Facilities & Fitness Center Assistant
Toronto Metropolitan University
2023.09 - Current
- Utilize an equity, diversity, inclusion, and justice framework to create and maintain safe and inclusive environments for all guests.
- Promote a culture of respect and understanding among patrons and staff members.
- Monitor various recreational programming streams, such as Group Fitness and Drop-In Recreation, to ensure members are utilizing facilities and equipment safely.
- Ensure compliance with facility rules and regulations to enhance the overall experience for patrons.
- Effectively manage emergency situations to ensure the safety and well-being of all guests and staff members.
- Clean recreation equipment and spaces to uphold cleanliness standards and hygiene protocols.
- Collaborated with the recruitment team to conduct interviews and select qualified candidates for various positions within the organization.
- Implemented new training procedures and techniques to enhance the effectiveness of training initiatives and improve staff performance.
Court Monitor
Xtreme Trampoline
2021.02 - 2021.07
- Explain safety rules and park procedures to guests, ensuring they have a clear understanding before entering the courts.
- Monitor designated trampoline courts to ensure guests are adhering to safety guidelines and park rules.
- Maintain a visible presence on the courts to promptly address any safety concerns or rule violations.
- Respond promptly to any injuries or medical emergencies within the park.
- Administer basic first aid as needed and coordinate with emergency services if required.
Laser Tag Attendent
Putt N' Blast
2019.09 - 2021.01
- Held responsibility for accepting cash, approving payments, and returning the correct change.
- Provided friendly and attentive service while staying energetic and outgoing to promote a fun and exciting environment.
- Verified cash drawer against the day's receipts.
- Maintained high standards of cleanliness and sanitation throughout the arcade, laser tag, front lobby, and mini golf.
- Ensure that all players adhere to the established rules and regulations of the laser tag and mini golf facility, promoting fair play and safety at all times.
YIPI (Youth in Policing Initiative)
Kingston Police Department
2019.07 - 2019.08
- Involved with local community organizations, aiding with day-to-day operations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided support and guidance in a team setting with my team members.
- Cleaned up litter around local parks to maintain a clean and safe public area.
Education
Bachelor of Arts - English
Toronto Metropolitan University
Toronto, ON2025
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
Kingston, ON06.2021
Skills
- Dining Customer Service
- Reliability
- Natural Leadership
- Warm and Friendly
- Smart Serve Certified
- CPR Certified
- Guest Satisfaction
- Supervision
Extracurriculars
Soccer:
- Team member on Kingston United from age 3-14.
- Team member on Jr. Gaels from age 14-18.
- Captain of Jr. Gaels from 2019 - 2021.
Hockey:
- Team member on Ice Wolves from ages 5-18
Piano:
- Avid piano player since age 3.
Timeline
Recreation Facilities & Fitness Center Assistant
Toronto Metropolitan University
2023.09 - Current
Server and Bartender
St. Louis Bar And Grill
2021.07 - Current
Court Monitor
Xtreme Trampoline
2021.02 - 2021.07
Laser Tag Attendent
Putt N' Blast
2019.09 - 2021.01
YIPI (Youth in Policing Initiative)
Kingston Police Department
2019.07 - 2019.08
Bachelor of Arts - English
Toronto Metropolitan University
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
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