Sydney Cranshaw

• Served high customer volumes during special events, nights, and weekends while maintaining a clean and organized work space.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation while following alcohol awareness procedures.
• Assist with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartended Badlands Music Festival July 2023 - responsible for setting up/closing down bars, serving customers through pos system with exceptional customer service, working with team mates to ensure efficiency during extreme high volume concerts

• Interacted with customers by phone, email, or in-person to provide information.
• Established and maintained standard office procedures to achieve demanding targets.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Trained new employees on cashier duties and best practices, improving overall staff performance.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.