SYDNEY CASSON
Headingly,Canada
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
True North Sports and Entertainment
Winnipeg, MB
04.2024 - Current
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions accurately and processed payments swiftly.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Shift Manager
RC Foods
Winnipeg, MB
10.2018 - Current
- Trained, coached, and mentored staff members to enhance performance, improve customer interactions, and promote a positive team environment
- Resolved customer complaints and concerns in a professional and customer-centric manner, ensuring high levels of satisfaction
- Maintained a clean and organized work environment, adhering to sanitation standards and promoting a positive customer experience
- Conducted opening and closing procedures for cash registers, ensuring proper balance and security
Camp Counsellor
Fort Whyte Alive
Winnipeg, MB
06.2017 - 06.2019
- Collaborated with fellow counselors to coordinate large group activities and themed events
- Received recognition for exceptional teamwork, leadership, and dedication to creating a memorable camp experience
- Participated in counselor training sessions, acquiring skills in first aid, conflict resolution, and child psychology
Volunteer Gift Shop/Floral Delivery Associate
Health Science Centre
Winnipeg, MB
09.2017 - 09.2018
- Engaged in meaningful interactions with patients, offering companionship and emotional support during their hospital stay
- Prepared cash deposits for banking, maintaining meticulous organization and documentation
- Participated in training programs to enhance communication skills and improve patient interactions
Education
Bachelor's - Psychology
University of Manitoba
Winnipeg, MB06.2025
High school or equivalent - International Baccalaureate Program (IB)
College Sturgeon Heights Collegiate
Winnipeg, MB06.2020
Skills
- Customer Service - 5 years
- Water Rescue & Safety Procedures - 2 years
- Problem Solving and Critical Thinking - 3 years
- Shift Management - 4 years
- POS operation - 6 years
Certification
- First Aid/ CPR level A & C Certified 02/2020 to 02/2025
- National Lifeguard Certification 09/2020 to 09/2022
- Food Handler 02/2020 to 02/2025
- Smart Serve Certification 04/2025 to 04/2030
- Fear Free Pet Shelter Certification
Timeline
Server/Bartender
True North Sports and Entertainment
04.2024 - Current
Shift Manager
RC Foods
10.2018 - Current
Volunteer Gift Shop/Floral Delivery Associate
Health Science Centre
09.2017 - 09.2018
Camp Counsellor
Fort Whyte Alive
06.2017 - 06.2019
Bachelor's - Psychology
University of Manitoba
High school or equivalent - International Baccalaureate Program (IB)
College Sturgeon Heights Collegiate