Sydney Bowden
Seaforth,Canada
Summary
Driven by a passion for animal welfare and customer satisfaction, I honed my expertise in animal care and client relations at Stratford Perth Humane Society. Demonstrating exceptional organizational skills and a positive attitude, I improved workflow efficiency and fostered team unity, ensuring high-quality care and service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Animal Care Attendant/Adoptions Counselor
Stratford Perth Humane Society
09.2022 - Current
- Provide fast, and accurate care for the animals.
- Ensure feeding quality, equipment cleanliness and welfare standards are met.
- Supervising staff and daily medication distribution.
- Train, coach and mentor new staff.
- Strong time-management skills; ability to multi-task; prioritize, and organize.
- Treat/Assist medical staff with medications and medical care.
- Administer medications.
- Process Stray/wildlife intakes and outcome.
- Enforce positive reinforcement training techniques.
- Answer customer concerns/questions/ phone calls.
- Respond to e-mails and follow up with adopters.
- Assist animal services officers with humanely euthanizing wildlife.
- Experience handling animals of various breeds and temperaments.
Dog Groomer
Barbara's Dog Grooming
03.2020 - 07.2022
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Front of House Manager
Famoso Neapolitan Pizzeria
01.2022 - 06.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams.
- Ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Weekly liquor and food orders.
Supervisor
Ennios Pasta House
06.2013 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Keyholder, opening and closing the restaurant, tabulation of nightly counts.
Education
High School Diploma -
Resurrection Catholic Secondary School
Kitchener, ON06.2013
Skills
- Excellent motivation and organization
- Work well in a fast paced environment
- Attention to detail and able to work in a team environment or independently
- Positive attitude when dealing with staff and customers
Languages
English
Full Professional
Timeline
Animal Care Attendant/Adoptions Counselor
Stratford Perth Humane Society
09.2022 - Current
Front of House Manager
Famoso Neapolitan Pizzeria
01.2022 - 06.2022
Dog Groomer
Barbara's Dog Grooming
03.2020 - 07.2022
Supervisor
Ennios Pasta House
06.2013 - 01.2022
High School Diploma -
Resurrection Catholic Secondary School
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