Sydney Botelho

• Created educational content while meticulously proofreading program communications and marketing materials. Ensured the accuracy and effectiveness of messaging to enhance overall communication strategies.
• Executed event logistics of 30 plus skilled trades workshops, in-person and virtual presentations, client focus groups, and stakeholder meetings.
• Sustained existing stakeholder relationships and cultivated new partnerships with school boards, not-for-profit organizations, and skilled trades associations to spearhead collaborative program initiatives such as recruiting and assisting individuals to enter the skilled trades industry.
• Developed and implemented construction, industrial, and motive power program policies and procedures, ensuring compliance with Ontario Ministry of Labour, Immigration, and Skills Development apprenticeship policies and procedures, resulting in a 100% compliance rate.
• Acted as initial point of contact for construction, industrial, and motive power program participants, while directing and escalating inquiries and complaints to management.

Program Administrator May 2022- October 2023

• Crafted targeted resumes and provided employment search guidance to support youth and under-represented individuals entering skilled trades industry to secure employment opportunities.
• Conducted comprehensive resume screening and initial interviews with program candidates to evaluate suitability and provided targeted recommendations to hiring employers, increasing size of candidate pool by 50%.
• Onboarded participants, streamlined document collection process, and managed database for 500 plus apprentices across construction, industrial, and motive power programs.
• Coordinated program evaluations and analyzed data to identify areas for improvement, resulting in the implementation of new communication and tracking initiatives that increased program participation by 40%.
• Provided administrative support to the management team, including managing calendars and scheduling, preparing notes, and recording minutes of meetings.

• Collaborated with hiring manager to conduct vacancy intakes and formulate targeted recruitment strategies to meet staffing levels for youth programs and summer camps.
• Utilized diverse sourcing methods, including Applicant Tracking Systems, social media advertisements, and employee referrals, to identify and screen qualified candidates.
• Maintained proactive communication with job applicants, providing timely status updates and seamlessly coordinating employee orientations.
• Organized and conducted virtual new hire orientation sessions to introduce policies and procedures to employees.

• Elevated customer satisfaction through the delivery of knowledgeable and friendly personal and commercial banking transactions.
• Enhanced operational efficiency by updating Customer Relationship Management System and paper filing system to categorize, track, and improve customer interactions.
• Demonstrated composure and discretion when managing substantial volume of customers and complaints during peak shifts.
• Adhered to guidelines governing financial and customer data, proactively mitigating the risk of breaches and unauthorized information use.