SYDNEY ADDOTEI MOFFATT
Calgary,AB
Summary
A business professional with expertise in finance, customer service and time management. Experience working in challenging environments to provide customer-focused resolution and execute tasks within stipulated time without sacrificing quality. Desire to bring expertise to dynamic position with room for career growth and opportunity to make lasting impact on team profitability.
Overview
8
8
years of professional experience
Work History
Relationship Officer
Imperial General Assurance
2019.06 - 2024.04
- Developed and maintained relationships with prospective clients and clients to ensure excellent customer service
- Prepared weekly reports and monthly returns
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking and participating in local events representing company.
Customer Services Officer
GCB Bank PLC
2017.09 - 2019.05
- Processed in-house cheques with zero error rate
- Advised clients on banks e-products and services
- Deciphered customer needs and offer best solutions based on proper banking policies
- Processed requisition of financial instrument (savings withdrawal book, cheque books) to ensure prompt delivery to customers
- Provided advisory services to customers on best products and services of bank.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Personal Banker
GCB Bank PLC
2016.07 - 2016.09
- Stocking of ATM cards (Readycash cards, Master cards and Visa cards)
- Marketing of the bank's products and services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
Diploma - Business Administration
Bow Valley College
Calgary, AB08.2026
MBA - Finance
Gimpa
Accra Ghana07.2022
Bachelor of Science - Banking And Finance
Central University
Accra Ghana12.2017
Skills
- Goal-oriented
- Ability to function effectively within team
- Assertive
- Strong work ethic and sense of responsibility
- Detail-oriented
- Excellent time management skills
- Good communication and Interpersonal Skills
- Customer Service
Hobbies and Interests
- Listening to music
- Surfing the internet for research purposes
Timeline
Relationship Officer
Imperial General Assurance
2019.06 - 2024.04
Customer Services Officer
GCB Bank PLC
2017.09 - 2019.05
Personal Banker
GCB Bank PLC
2016.07 - 2016.09
Diploma - Business Administration
Bow Valley College
MBA - Finance
Gimpa
Bachelor of Science - Banking And Finance
Central University
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