Sybil Abrams
Burbank
Summary
Dynamic Customer Service Manager with a proven track record at Walmart, enhancing operational efficiency and boosting customer satisfaction. Skilled in problem-solving and staff management, I developed training programs that elevated service standards and reduced complaints, fostering a collaborative team environment focused on exceptional customer relations.
Overview
2027
2027
years of professional experience
Work History
Customer Service Manager
Walmart
- Led customer service team to enhance operational efficiency and improve satisfaction rates.
- Developed training programs to elevate staff performance and service delivery standards.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
- Implemented new processes to streamline workflow, reducing response times for customer inquiries.
- Monitored key performance indicators to assess team effectiveness and inform strategic decisions.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Special Education Instructional Assistant
Lawndale Elementary School District
Lawndale, CA
10.2023 - Current
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management through behavioral intervention strategies and positive reinforcement techniques.
- Collaborated with special education staff to develop engaging instructional materials tailored for students.
- Monitored student progress, providing feedback and adjustments to ensure effective learning experiences.
- Organized and maintained educational resources to create a structured learning environment.
- Participated in professional development workshops to improve instructional strategies and classroom support methods.
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.
- Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback.
- Cultivated a safe and inclusive learning environment that promoted respect, empathy, and understanding among all students.
- Assisted special education teachers in developing and executing comprehensive lesson plans tailored to students'' unique learning styles and abilities.
Craft Services Leader
The Fountain Church International
Pomona, CA
07.2022 - Current
- Led community outreach initiatives, fostering engagement and building relationships within local neighborhoods.
- Developed and implemented strategic programs that enhanced congregational participation and support services.
- Coordinated volunteer efforts, ensuring effective resource allocation and task completion for church events.
- Mentored new leaders, providing guidance on best practices in ministry and community service.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
Sales Associate
The Fountain Church International
Pomona, CA
06.2022 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience
- Processed transactions accurately and efficiently using point-of-sale system
- Maintained organized merchandise displays to attract customer attention
- Collaborated with team members to ensure optimal store operations and customer service
- Participated in inventory management, tracking stock levels and assisting with replenishment
- Provided feedback on customer preferences to improve product offerings and sales strategies
- Resolved customer concerns promptly, fostering loyalty and repeat business
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to achieve monthly sales targets.
UPS Store
Store Manager
Pasade
02.2015 - 2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Teacher
The Fountain Church International
Pomona, CA
02.2017 - 03.2020
- Designed comprehensive lesson plans that align with curriculum standards.
- Implemented engaging instructional strategies to enhance student learning.
- Assessed student progress and provided constructive feedback for improvement.
- Collaborated with colleagues to create a supportive educational environment.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Psychology
Southern University At Shreveport
Shreveport, LAHigh School Diploma -
Huntington High School
Shreveport, LA05.1997
Skills
- Customer service
- Problem-solving
- Customer focused
- Customer relations
- Decision-making
- Cash handling
- Excellent time management skills
- Adherence to high customer service standards
- Customer relationship management (CRM)
- Staff management
- Work prioritization
- New hire training
- Staff education and training
- Shipping, receiving, and warehousing
Timeline
Special Education Instructional Assistant
Lawndale Elementary School District
10.2023 - Current
Craft Services Leader
The Fountain Church International
07.2022 - Current
Sales Associate
The Fountain Church International
06.2022 - Current
Teacher
The Fountain Church International
02.2017 - 03.2020
UPS Store
Store Manager
02.2015 - 2022
Customer Service Manager
Walmart
Psychology
Southern University At Shreveport
High School Diploma -
Huntington High School