AJANYA P KALESH
Welland,ON
Summary
Dynamic professional with experience as a Guest Relations Officer at Mar Augustine Hospital, excelling in patient scheduling and delivering exceptional customer service. Proven ability in managing medical records and coordinating appointments, ensuring efficient operations. Strong communicator with a commitment to enhancing patient experiences and streamlining administrative processes.
Overview
4
4
years of professional experience
Work History
Team Member
Timhortons
Welland, Ontario
12.2022 - Current
- Operated coffee machines and kitchen equipment safely and effectively.
- Prepared and served food and beverages to customers efficiently.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth service flow during peak hours.
Guest Relations Officer
Mar Augustine Hospital
Ernakulam, India
01.2022 - 09.2022
- Managed patient inquiries, ensuring timely and accurate responses.
- Welcomed patients and visitors, providing exceptional customer service.
- Coordinated with medical staff to facilitate patient needs and appointments.
Education
Masters In Hospital Administration - Hospital Administration
Little Flower Institute of Medical Science
Ernakulam, India09-2021
Bachelor of Science - Zoology
Christ College
Thrissur,India03-2019
Skills
- Patient scheduling and appointment coordination
- Medical records management (electronic & paper-based)
- Data entry and database maintenance
- Front desk reception and telephone etiquette
- Insurance verification and billing assistance
- Filing, scanning, and document organization
Languages
English
Full Professional
Hindi
Professional
Timeline
Team Member
Timhortons
12.2022 - Current
Guest Relations Officer
Mar Augustine Hospital
01.2022 - 09.2022
Masters In Hospital Administration - Hospital Administration
Little Flower Institute of Medical Science
Bachelor of Science - Zoology
Christ College
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