Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hobbies and Interests
Skills
Generic

SYAM PONNAPA

Scarborough

Summary

A professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Rona
06.2023 - Current
  • Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
  • Assisted in inventory management, ensuring stock levels met demand and maintained visual merchandising standards.
  • Trained new team members on sales techniques and product knowledge to improve overall team performance.
  • Executed daily cash handling procedures accurately to maintain financial integrity of the store.
  • Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and retention rates.
  • Collaborated with management to develop promotional displays, increasing product visibility and sales opportunities.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
  • Implemented best practices for store organization, improving efficiency in restocking and customer service processes.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.

ACCOUNTANT

PETRO CANADA OILS AND LUBRICANTS
06.2022 - 06.2023
  • Accomplished best employee award for slashing financial errors in accounting and sales
  • Reconciled bank statements with general ledgers to maintain accurate financial records.
  • Assisted in budget preparation and variance analysis for operational departments.
  • Evaluated internal controls and recommended improvements to enhance process efficiency.
  • Collaborated on cross-functional teams to streamline reporting processes and reduce errors.
  • Trained junior accountants on accounting software and best practices for financial reporting.
  • Conducted audits of financial documents to ensure accuracy and adherence to regulatory requirements.

ASSISTANT LECTURER

BYJU'S
01.2021 - 08.2021
  • Taught students about Botany
  • Offered academic support to students in increasing performance by 10%
  • Facilitated student assessments and provided constructive feedback, ensuring clarity in academic expectations and performance.
  • Collaborated with faculty to refine curriculum content, aligning course objectives with industry standards and best practices.
  • Mentored students in academic planning, fostering their personal growth and professional development pathways.
  • Conducted research on emerging trends in education, integrating findings into curriculum development initiatives.
  • Utilized educational technology tools to enhance lesson delivery and track student progress effectively.

PLANT RESEARCH SCIENTIST

BIO SOFT RESEARCH PVT LTD.
05.2019 - 12.2020
  • Worked as a plant scientist in finding different combinations of plant reproduction techniques
  • Utilized statistical software for data analysis, ensuring accuracy and reliability of research outcomes.
  • Prepared detailed reports summarizing findings, contributing to ongoing scientific publications and presentations.
  • Assisted in the design and execution of laboratory experiments, adhering to safety and compliance standards.
  • Maintained laboratory equipment, ensuring optimal functionality and adherence to maintenance schedules.
  • Trained new team members on experimental procedures and best practices in the lab environment.
  • Participated in project meetings, providing insights on research progress and potential improvements to workflows.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.

Education

Agri-business management -

LAMBTON COLLEGE
02.2024

Bachelor of Sciences in Agriculture -

JAGANNATH UNIVERSITY
07.2019

Intermediate Board of secondary education -

NARAYANA JUNIOR COLLEGE
05.2014

Secondary board of education -

RATNAM RESIDENTIAL SCHOOL
05.2012

Skills

  • Qualified in communicating with each other, especially at the workplace, and receiving information effectively Being good at active listening helps in focusing on the people communicating with, which helped me not be afraid to give feedback Writing (draft proposals, document reports), Reading, speaking (English, Hindi, French basics) and Active listening are some of the communication skills that helped me to excel in education and the work environment
  • Advanced in dealing with tasks in Microsoft Office Suite (Word, PowerPoint, Excel), Email More efficient in handling Excel-related tasks
  • General ledger accounting
  • Balance sheets
  • Time management
  • Customer assistance
  • Cash handling
  • Retail sales
  • Reliability and punctuality
  • Flexible schedule
  • Product knowledge
  • Relationship building

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Tamil
Professional Working

Certification

  • FINANCIAL ANALYTICS, Global financing and accounting
  • Generally Accepted Accounting Principles, Accounts Payable
  • Beginner in Financial and Income Tax Accounting, LinkedIn learning certification
  • Botany for pre-graduate students, BYJU'S CORPORATION
  • Programmed students with advanced concepts in analytical chemistry, KVK ORGANIZATION
  • Rural Agriculture Work Experience, Helped rural farmers with advancements in agriculture

Timeline

Retail Sales Associate

Rona
06.2023 - Current

ACCOUNTANT

PETRO CANADA OILS AND LUBRICANTS
06.2022 - 06.2023

ASSISTANT LECTURER

BYJU'S
01.2021 - 08.2021

PLANT RESEARCH SCIENTIST

BIO SOFT RESEARCH PVT LTD.
05.2019 - 12.2020

Bachelor of Sciences in Agriculture -

JAGANNATH UNIVERSITY

Intermediate Board of secondary education -

NARAYANA JUNIOR COLLEGE

Secondary board of education -

RATNAM RESIDENTIAL SCHOOL

Agri-business management -

LAMBTON COLLEGE

Hobbies and Interests

Incorporating vast knowledge of accounting and finance concepts.

Skills

  • Finance
  • Financial Statements Review

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SYAM PONNAPA