Sy Oram
Calgary,Canada
Summary
Resourceful student of Business Management who is passionate about the finance industry. A strong leader and problem-solver, dedicated to streamlining operations to promote organizational efficiency. Looking to build on my sound managerial foundation and make meaningful contributions in a larger scale company.
Overview
7
7
years of professional experience
Work History
Service Manager
West Hawk Marine
05.2021 - 08.2024
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Marina Attendant/Manager
West Hawk Marine
05.2017 - 09.2020
- Supported training initiatives for new hires by sharing expertise on best practices in marina safety procedures and guest relations techniques.
- Conducted routine maintenance on marina equipment to ensure safety standards were met and minimize downtime.
- Inspected units for damage post rental and diffused situations with customers when customers' damage deposits were seized
Education
Bachelor of Management - Business
UBC
05.2025
Skills
- Strong Leadership and Managerial Qualities
- Versatile
- Critical Thinking
- Attention to Detail
- Goal-Oriented
- Work Planning and Prioritization
Websites
Technical Skills and Certifications
- Microsoft Office - Excel/Word/PowerPoint
- Fluent in the French language
- Graduated Garage Composites "Service Manager Training Academy"
Volunteer Experience
Completed Humanitarian Expedition in Addis Ababa, Ethiopia.
Timeline
Service Manager
West Hawk Marine
05.2021 - 08.2024
Marina Attendant/Manager
West Hawk Marine
05.2017 - 09.2020
Bachelor of Management - Business
UBC
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