Sy Nguyen
Santee
Summary
Dedicated server with exceptional customer service skills, ensuring order accuracy and guest satisfaction in fast-paced environments.
Detail-oriented professional skilled in order accuracy and personalized service. Committed to enhancing guest experiences through effective communication and teamwork, fostering loyalty and satisfaction.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
San Diego, CA
10.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Accurately processed orders using POS systems for efficient service.
- Maintained cleanliness and organization of tables and dining areas.
- Handled guest inquiries and resolved concerns promptly to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Lakeside Pho and Grill
Lakeside, CA
01.2023 - 09.2024
- Trained new team members on service protocols and restaurant standards.
- Supported inventory management by monitoring stock levels during shifts.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Business Economics
UCSD
La Jolla, CA06-2027
High School Diploma -
Preuss (UCSD)
La Jolla, CA06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Food running
- Menu memorization
- Team collaboration
- Order accuracy
- Quality control
Timeline
Server
Olive Garden
10.2025 - Current
Server
Lakeside Pho and Grill
01.2023 - 09.2024
Bachelor of Science - Business Economics
UCSD
High School Diploma -
Preuss (UCSD)