Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Swiss Sethi

North York,ON
Swiss  Sethi

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Onroute Trenton. Skilled in critical thinking and customer service, I excel in resolving high-stress situations with empathy and efficiency, leading to significant improvements in customer satisfaction. Expert in data entry and adept at fostering positive client relations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
year of professional experience

Work History

Onroute Trenton

Customer Service Representative
04.2024 - 08.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cube Packaging

Stocking Associate
09.2023 - 03.2024

Job overview

  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.

Trish Juice

Customer Service Representative
09.2023 - 03.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Loyalist College
North York

Post-Degree Certificate from Global Business Management

Panjab University
Chandigarh, India

Bachelor Of Business Administration from Business Administration
08.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Onroute Trenton
04.2024 - 08.2024

Stocking Associate

Cube Packaging
09.2023 - 03.2024

Customer Service Representative

Trish Juice
09.2023 - 03.2024

Loyalist College

Post-Degree Certificate from Global Business Management

Panjab University

Bachelor Of Business Administration from Business Administration
Swiss Sethi