Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Onroute Trenton. Skilled in critical thinking and customer service, I excel in resolving high-stress situations with empathy and efficiency, leading to significant improvements in customer satisfaction. Expert in data entry and adept at fostering positive client relations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.