Summary
Overview
Work History
Education
Skills
Languages
LANGUAGES
Timeline
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Swinty Appadoo

Regina,Canada

Summary

Dynamic Administrative Assistant with proven expertise at BGL Brokerage Ltd in delivering exceptional customer service and managing export documentation. Skilled in regulatory compliance and client communication, I consistently enhance service quality and satisfaction. Recognized for meticulous record-keeping and effective problem-solving, ensuring timely order tracking and efficient operations.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

BGL BROKERAGE LTD
MONTREAL, Québec
05.2016 - Current
  • Delivered exceptional customer service by efficiently managing client calls and inquiries.
  • Prepared international export quotes tailored to specific client requirements.
  • Submitted accurate export and import forms for compliance with Canadian border regulations.
  • Conducted thorough client follow-ups, ensuring high levels of satisfaction and service quality.
  • Maintained meticulous records of classified documents, adhering to confidentiality standards.
  • Certified as Licensed Canadian Export Declaration Agent, expertly navigating export regulations.
  • Tracked orders from initiation to completion to guarantee timely delivery of goods.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Analyzed customer feedback to identify opportunities for upselling and service improvement.
  • Assisted customers with service requests, product orders, and billing inquiries.
  • Answered customer inquiries and provided accurate information regarding services.
  • Processed payments for services and products using various payment methods.
  • Maintained records of customer interactions and transactions for future reference.

Customer Service Representative

VINCI PARK CANADA
Montreal, Québec
08.2011 - 08.2016
  • Processed payments using cash, checks, credit cards, vouchers, or automatic debits.
  • Maintained accurate daily transaction records to ensure financial integrity.
  • Verified license plates with registered tickets for proper validation.
  • Inspected vehicles exiting garage to confirm valid tickets or passes.
  • Researched previous transactions for discrepancies in billing information.
  • Educated customers on discounts, promotions, and parking regulations.
  • Responded to emergencies by promptly alerting management when needed.
  • Communicated effectively with colleagues to enhance service efficiency.

Education

Certificate in Early Childhood Education -

LE CENTRE DE FORMATION STMICHEL
Montreal
01.2016

Certificate in Day Care Manager -

LE CENTRE DE FORMATION STMICHEL
Montreal
01.2016

School Diploma - Commerce

MODERN COLLEGE
MAURITIUS
01-2005

Certificate International Freight and Carriers -

CANADIAN INTERNATIONAL FREIGHT FORWARDERS ASSOCIATION

Skills

  • Filing systems and record keeping
  • Customer service and support
  • Microsoft Office proficiency
  • Problem solving
  • Time management
  • Team collaboration
  • Attention to detail
  • Process improvement
  • Client communication
  • Record management
  • Export documentation
  • Regulatory compliance
  • Order tracking
  • Calendar management and scheduling
  • Document preparation and data entry
  • Payment processing

Languages

  • English
  • French

LANGUAGES

English
Full Professional
French
Full Professional

Timeline

Administrative Assistant

BGL BROKERAGE LTD
05.2016 - Current

Customer Service Representative

VINCI PARK CANADA
08.2011 - 08.2016

Certificate in Early Childhood Education -

LE CENTRE DE FORMATION STMICHEL

Certificate in Day Care Manager -

LE CENTRE DE FORMATION STMICHEL

School Diploma - Commerce

MODERN COLLEGE

Certificate International Freight and Carriers -

CANADIAN INTERNATIONAL FREIGHT FORWARDERS ASSOCIATION

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Swinty Appadoo