Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Swetha Veeraragavan Lakshminarayanan

Toronto,ON

Summary

Strategic IT business analyst with more than 6 years experience in the banking sector, specializing in software development and maintenance. Seeking a challenging role to leverage expertise in requirements gathering, system design, and process optimization. Committed to driving the development and enhancement of banking applications to improve efficiency, functionality, and user experience, thereby supporting organizational growth and innovation.

Overview

7
7
years of professional experience

Work History

IT BUSINESS ANALYST

TCS
07.2022 - Current
  • Collaborated with a leading global banking client, spanning multiple geographies, to design and conceptualize innovative solutions for mobile and web-based customer-facing applications.
  • Led the project development lifecycle, including project estimation, sizing, requirement documentation, and transition, ensuring successful and timely delivery.
  • Successfully managed multiple projects across various global markets simultaneously, leveraging strong domain expertise to drive project success.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Oversaw document development across project workstreams to create internal control statements per compliance standards.
  • Collaborated with upper management to drive strategy and implement processes.
  • Demonstrated expertise in scoping and project estimation, accurately assessing techno-functional requirements, resource needs, timelines, and budgetary considerations.
  • Utilized in-depth understanding of software frameworks to efficiently scope, rationalize, and refine project requirements.
  • Maintained clear and concise documentation of project deliverables, facilitating seamless knowledge transfer and collaboration among team members.
  • Consistently met project milestones and objectives, ensuring client satisfaction and fostering long-term partnerships.
  • Kept abreast of the latest industry trends and technologies, continuously enhancing skills and knowledge to deliver cutting-edge solutions.

SYSTEM ANALYST

IBM
01.2018 - 07.2022
  • Drove the success of a major eCommerce company by actively engaging in diverse roles and responsibilities, demonstrating adaptability and a broad skill set.
  • Gained deep domain and process knowledge to create detailed and precise documentation for system enhancements and new features, ensuring alignment with business goals and user needs.
  • Served as a Subject Matter Expert (SME) for stock warehousing processes, facilitating efficient inventory management and optimizing supply chain operations for the client.
  • Utilized ServiceNow effectively to triage, prioritize, and delegate tickets, ensuring timely resolution of issues and seamless coordination among cross-functional teams.
  • Actively participated in Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and reviews, contributing to a smooth and iterative software delivery process.
  • Resolved or escalated problem tickets to address user issues promptly, ensuring high levels of user satisfaction and system reliability.
  • Established detailed specifications and coordinated production efforts with software developers, ensuring that solutions met business requirements and were delivered on time.
  • Conducted thorough requirements gathering and gap analysis through design workshops with users, identifying and addressing discrepancies to align solutions with business needs.

Education

BACHELORS DEGREE - Electronics & Communication Engineering

SAVEETHA UNIVERSITY
India
2017

Skills

  • Budgeting and Cost analysis
  • Stakeholder Management
  • Requirements Gathering
  • Gap analysis
  • Mobile Application Development
  • Project Management
  • Elicitation & Documentation
  • Risk Assessment
  • Process Improvement
  • Trained for Certified Business Analysis
  • Jira and confluence
  • SQL

Languages

English
Full Professional
Tamil
Full Professional

Accomplishments

  • Implemented a major Kill Switch feature to prevent compromise of customer’s account during suspected phishing thereby enhancing safety of financial data with accuracy and efficiency.
  • Executed a major framework upgrade with meticulous
    planning which resulted in reduction in need for app specific coding thereby reducing resource costs for client.

Timeline

IT BUSINESS ANALYST

TCS
07.2022 - Current

SYSTEM ANALYST

IBM
01.2018 - 07.2022

BACHELORS DEGREE - Electronics & Communication Engineering

SAVEETHA UNIVERSITY

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Swetha Veeraragavan Lakshminarayanan