Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic

SWETHA R NAIR

Scarborough, ON,Canada

Summary

Finance graduate skilled in investigation and analysis, driving organizational growth and regulatory compliance. Proficient in strategic decision-making and problem-solving, contributing to business development initiatives. Dedicated to delivering client value while upholding high ethical standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Tim Hortons
01.2024 - Current
  • Collaborated with team members to ensure smooth service during peak hours.
  • Followed safety and health regulations while handling food products.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Interacted pleasantly with guests to deliver quality customer service.

Customer Service Associate

Sutherland Global Services Ltd.
, India
  • Assisted customers with inquiries and resolved issues effectively.
  • Utilized CRM software to track customer interactions accurately.
  • Collaborated with team members to enhance service delivery quality.
  • Handled escalated customer complaints with professionalism and care.
  • Contributed to team meetings by sharing insights on customer feedback.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution..
  • Maintained customer privacy and protected company operations by keeping information private and confidential.

Business Development Associate

Fabblen Clothing Pvt Ltd.
  • Collaborated with marketing team to develop promotional strategies for product launches.
  • Assisted in maintaining relationships with key clients.
  • Identified business prospects through cold calling, networking, marketing and database leads.
  • Set up potential client contacts, cultivated relationships, and followed through on service needs.
  • Addressed customer questions and concerns regarding products and services.
  • Developed and maintained strong relationships with current and prospective clients to expand market presence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.

Education

Financial Services Investigation and Compliance -

Lambton College
North York, Canada
08-2025

MBA - Finance and Marketing

Marian Institute of Management
Kerala, India
03-2022

B.com - Computer Application

Baselios Poulose Second College
Kerala, India
03-2020

Skills

  • Customer engagement
  • Flexible
  • Telephone etiquette
  • Attention to Detail
  • Health and Safety
  • Presentation skills
  • Clear communication
  • Crew leadership
  • Cash handling
  • Customer service
  • Business development
  • Integrity and honesty
  • Salesmanship
  • Financial investigation and Compliance
  • Financial analysis
  • MS Office
  • Digital marketing

Certification

  • Human Trafficking in Canada - A case Study
  • STR Tips from the Pros
  • Anti-Bribery and Corruption-Perspectives and Guidance for Effective Compliance
  • Navigating the challenges Around Sanctions Compliance & EDD
  • Behind the Masks: Identifying and Preventing Synthetic Identity Fraud
  • Microcaps,Big Fraud- Understanding and Preventing Fraud in Ovet-the-Counter Markets
  • The Death of Privacy and Emerging Technological threats
  • The Evolution of Fraud & Money Laundering Prosecutions in Canada
  • PCMLTFA Implementation Update- Progress and Challenges
  • The Case for Ongoing KYC why the Time for Changes is now
  • SAP Global Certification
  • Managing Your Professional Network
  • Building Your Team

Websites

Languages

English
Full Professional
Malayalam
Native/ Bilingual
Hindi
Limited

Timeline

Crew Member

Tim Hortons
01.2024 - Current

Customer Service Associate

Sutherland Global Services Ltd.

Business Development Associate

Fabblen Clothing Pvt Ltd.

Financial Services Investigation and Compliance -

Lambton College

MBA - Finance and Marketing

Marian Institute of Management

B.com - Computer Application

Baselios Poulose Second College

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