Swetha Alphonse Raveendran
Laval,QC
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Dedicated and experienced Customer Service Representative with over three years in the industry. Proven ability to handle high-stress situations and resolve customer complaints efficiently. Skilled in effective communication, active listening, and problem-solving. Adept at working in a team-oriented environment and committed to providing exceptional customer experiences. Seeking to leverage my background and skills to contribute to a dynamic team.
Overview
2
2
years of professional experience
Work History
Collections Agent
Alorica
Montreal, Quebec
11.2023 - 04.2024
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Provided guidance on legal matters concerning collection procedures.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Prep Cook
SSP
Montreal, Quebec
09.2022 - 10.2023
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Checked freshness of food and ingredients prior to use.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Organized walk-in coolers and freezers according to established guidelines.
- Heated sauces, soups and gravies according to specified methods.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Seasoned cooked dishes properly before serving them.
- Kept the kitchen area clean at all times during shifts.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Sliced meats to prepare for cooking and assembly of menu items.
- Followed recipes prepare meals according to customer specifications.
Customer Service Representative
Voxdata
Montreal, Quebec
05.2022 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Server
Greektown grill
Laval, Quebec
01.2022 - 04.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Education
Associate of Science - Health Sciences
Vanier College
Saint-Laurent, None06-2025
Skills
- Credit adjustments
- Repayment negotiations
- Collections process improvement
- Effective communication
- Active listening
- Problem-solving
- Complaint handling
- Teamwork
- Product knowledge
- Organizational skills
- Ability to work under pressure
Timeline
Collections Agent
Alorica
11.2023 - 04.2024
Prep Cook
SSP
09.2022 - 10.2023
Customer Service Representative
Voxdata
05.2022 - 07.2022
Server
Greektown grill
01.2022 - 04.2022
Associate of Science - Health Sciences
Vanier College