Sweta Singh
Summary
To be a part of an organization where I can fully utilize my skills and make a significant contribution to the success of the employer and at the same time my individual growth. I am willing to work hard in a challenging environment.
Overview
14
14
years of professional experience
Work History
Team Leader
India Palace Restaurant
02.2021 - 02.2025
- Maintaining the following sheets : Revenue Figure Sheet, daily cleaning checklist, weekly cleaning checklist, restaurant opening & closing checklist, updating daily manager log book
- Maintaining departmental store requisitions and also maintaining monthly restaurant inventory.
- Co-ordinating with Back of the House during the buffet setup and busy operations.
- Co-ordinating the work flow of the outdoor catering and handle its reports.
- Have worked in Soft ware’s: IPOS, MMS, Micros, Triton, AMS, IMCS and Focus
- Arranging Front of the house and Back of the house training for new joiners and sending monthly training report to the training manager.
- Preparing Monthly Sales report and restaurant write off reports
F&B Server
India Palace Restaurant
01.2018 - 01.2021
- 01/01/2018 till 31/01/2021 as F&B server
- Provide excellent customer service to guests
- Greet and escort customers to their tables
- Prepare tables by setting up linens, silverware and glasses
- Up-sell additional products when appropriate
- Inform customers about the day’s specials
- Deliver checks and collect bill payments
- Follow all relevant health department regulations
Cashier/Hostess
India Palace Restaurant
01.2015 - 12.2017
- Manage the activities of cash counter and hostess ensuring that guest receive prompt, professional service, personal recognition.
- Directs cashier operations such as generating bill, receiving bill, attending home delivery and takeaway orders calls and providing guest assistance whilst ensuring compliance with all cashier policies, procedures, standards and satisfaction of guest needs.
- Attending both Internal and External guest queries over the phone.
- Thorough checking of home delivery sheet and also assigning delivery to the delivery drivers as per the number of deliveries taken.
- Handling outdoor catering calls.
- Assisting guest as Guest Relation ensuring friendly escorting of the guest.
- For the smooth functioning of inter-department communication implemented: items not available for the day, lost and found sheet, maintaining courtesy calls register.
Guest Service Officer
Hyatt Regency Pune
05.2011 - 05.2013
- Worked in Hyatt Regency Pune from May 2011 till May 2013 as Guest Service Officer
- Greeting guests upon their arrival and providing a hospitable welcome
- Recording client information in the internal database and directing them to their designated rooms
- Receiving calls, conducting room reservations, and verifying existing bookings
- Processing customer payments and presenting them with the bill upon check-out
- Assisting guests who request additional services including catering, wedding bookings, and retreat activities
Education
High School -
St. Joseph's High School
Kurseong, West BengalHigher Secondary School -
St. Alphonsus High School
Kurseong, West BengalDiploma in Hotel Management -
North Bengal Institute of Hospitality Management
Siliguri, West BengalSkills
- Cashier
- Server
- Guest Relations
- Front of the house operations
- Hostess
- Monthly Inventory
- Monthly Sales Report
- Kitchen store ordering
- Handling training for new joiners
- Monthly cutlery and crockery inventory
PERSONAL INFORMATION
Language Known : English, Hindi, Bengali & Nepali
Disclaimer
I hereby declare that all the above information provided by me, are true and relevant, to the best of my knowledge and capacity. Sweta Singh Date – 2025-05-05 (Signature of Candidate)
PERSONAL INFORMATION
- Father Name : Anil Singh
- Mother Name : Late Nita Singh
- Date of Birth : 1987-10-31
- Sex : Female
- Marital Status : Married
- Status in Canada : Permanent Residence
PERSONAL SKILLS
- Good Communication (Verbal and Writing) Skill.
- Willingness to learn and do some creative work
- Fond of learning different languages
- Ability to deal with people
EDUCATIONAL QUALIFICATION
Computer Skills: MS Word, MS PowerPoint, MS Excel, Converting PDF to Word
Timeline
Team Leader
India Palace Restaurant
02.2021 - 02.2025
F&B Server
India Palace Restaurant
01.2018 - 01.2021
Cashier/Hostess
India Palace Restaurant
01.2015 - 12.2017
Guest Service Officer
Hyatt Regency Pune
05.2011 - 05.2013
High School -
St. Joseph's High School
Higher Secondary School -
St. Alphonsus High School
Diploma in Hotel Management -
North Bengal Institute of Hospitality Management
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