Summary
Overview
Work History
Education
Skills
Availability
References
Languages
Timeline
Generic

Sweta Singh

Winnipeg,Manitoba

Summary

I aim to apply my abilities and learning skills to their fullest potential and make a meaningful contribution to an organization that offers opportunities for continuous learning and substantial growth. With an internationally educated background, I bring experience in administration, data entry, and customer support.

Overview

4
4
years of professional experience

Work History

Advisor

RBC Royal Bank
02.2024 - Current
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Opened, closed, and updated accounts for customers.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Educated customers on features and benefits of banking products and services.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Processed customer applications and approved loans in accordance with bank policy.

Technical Advisor

Intouch Cx
04.2023 - 02.2024
  • Assisted customers with product selection based on individual needs and preferences.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Administrative Assistant

Binary Semantics Gurugram
09.2020 - 02.2023
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

MBA - Human Resource Management

Amity University
Noida, India
03.2019

Bachelor of Technology - Electrical Engineering

Dehradun Institute of Technology
Dehradun, India
03.2015

Skills

  • Strong interpersonal skills and ability to work alone as well as in a team
  • Effective problem-solving and conflict-management skills
  • Effective communication skills
  • Document Preparation
  • Office Administration
  • Appointment Scheduling
  • Spreadsheet Management
  • Travel Coordination
  • Mail handling
  • Database Management
  • Microsoft Office
  • Microsoft Office Suite

Availability

Open

References

Available on Request

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Advisor

RBC Royal Bank
02.2024 - Current

Technical Advisor

Intouch Cx
04.2023 - 02.2024

Administrative Assistant

Binary Semantics Gurugram
09.2020 - 02.2023

MBA - Human Resource Management

Amity University

Bachelor of Technology - Electrical Engineering

Dehradun Institute of Technology

Similar Profiles

CREATE PROFILE
Sweta Singh