Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sweta Shrestha

Kitchener,Ontario

Summary

Sales enthusiast with strong knowledge of B2B strategies and hands-on experience in B2C environments. Skilled in lead generation, relationship-building, and closing deals. Adaptable, goal-oriented, and driven to exceed targets across diverse customer segments.

Overview

3
3
years of professional experience

Work History

Sales Consultant

Bell Mobility
07.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Sales Consultant

Kanvas Beauty
08.2023 - 07.2024
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic

Store Manager

Hair & Shanti
03.2022 - 06.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Cutsomer Service Representative

Rastriya Banijya Bank
12.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

BBA - Marketing And Finance

Tribhuvan University
Kathmanu, Nepal
08-2022

Post-Graduate Certificate - Strategic Marketing And Research Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04-2025

Skills

  • Salesforcecom
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Persuasive communication
  • Prospecting skills
  • Closing techniques
  • Strategic planning
  • Community networking
  • Web technologies and services
  • Cold calling
  • Sales analysis
  • B2B sales
  • Emotional intelligence

Languages

English
Hindi
Nepali

Timeline

Sales Consultant

Bell Mobility
07.2024 - Current

Sales Consultant

Kanvas Beauty
08.2023 - 07.2024

Store Manager

Hair & Shanti
03.2022 - 06.2023

Cutsomer Service Representative

Rastriya Banijya Bank
12.2021 - 03.2022

BBA - Marketing And Finance

Tribhuvan University

Post-Graduate Certificate - Strategic Marketing And Research Analysis

Conestoga College Institute of Technology And Advanced Learning

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Sweta Shrestha