HP ALM
Hi, I’m
Sweta Patel
Toronto,ON
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
7
years of professional experience
5
years of post-secondary education
Work History
Broadridge Financial ServicesToronto, Ontario
Quality Assurance Analyst
11.2021 - 11.2022
Job overview
- Conducted detailed analyses of product quality & functional requirements ensuring their accuracy & conformance, ultimately contributing to a 50% decrease in deliverables related errors
- Achieved 90% quality metrics & reduced defect rate by 5%, resulting in greater customer satisfaction
- Mentored 10+ colleagues on complex application concepts & functions, leading to an increase in productivity for new initiatives
LifeWorksToronto, ON
Quality Assurance Analyst
02.2020 - 11.2021
Job overview
- Attained in-depth knowledge on Canadian and US benefits industry and Business rules on benefits administration for clients.
- Conduced 80+ User Acceptance Testing (UAT) sessions to verify business and technical requirements, achieved 99.9% success rate.
- Collaborated with stakeholders to gain understanding of technical requirements and product specs for projects, ultimately leading to smoother navigation & a better user experience.
- Built customized documents for existing processes & enhancements to on-board 20+ new hires, enhancing team productivity by 50%
ConcentrixMississauga, ON
Quality Assurance Analyst
04.2019 - 02.2020
Job overview
- Reviewed calls of up to 50 frontline representatives & identified errors, resulting in a 10% reduction in unresolved call rates
- Analyzed performance tracking channels with EXCEL and developed customized reports for management review, demonstrating improved customer satisfaction by 9%
- Organized team sessions with 20+ agents to discuss improvement needs and effectively communicated best-practices for process refinement, leading to 100% compliance on key operational metric.
Proses Web TechnologiesVadodara, Gujarat, India
Quality Assurance Analyst and Project Coordinator
06.2015 - 06.2016
Job overview
- Created & implemented optimized test plans to ensure web portals & mobile apps met functional requirements, resulting in 90% accuracy rate
- Conducted UAT with 90 users and identified defects, partnering with development team to devise solutions that increased application speed by 15%
- Presented updates on progress and issues to Project Manager and stakeholders on biweekly basis, suggesting resolutions that resulted in success within budget constraints
Education
Conestoga College Kitchener, ON
Post Graduation from IT Business Analysis
01.2017 - 04.2018
Gujarat Technological University Gujarat, India
Bachelor of Engineering from Computer Engineering
06.2011 - 06.2015
Skills
Quality assurance
Software
JIRA
Microsoft Office Suite
Timeline
Quality Assurance Analyst
Broadridge Financial Services
11.2021 - 11.2022
Quality Assurance Analyst
LifeWorks
02.2020 - 11.2021
Quality Assurance Analyst
Concentrix
04.2019 - 02.2020
Conestoga College
Post Graduation from IT Business Analysis
01.2017 - 04.2018
Quality Assurance Analyst and Project Coordinator
Proses Web Technologies
06.2015 - 06.2016
Gujarat Technological University
Bachelor of Engineering from Computer Engineering
06.2011 - 06.2015
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