Summary
Overview
Work History
Education
Skills
Interpersonal skills
Software
Timeline
Hi, I’m

Sweta Patel

Toronto,ON
Sweta Patel

Summary

Dynamic Quality Assurance Analyst with 4 years of experience with an understanding of web technologies and successfully applies testing methodologies to identify gaps and make recommendations for process improvements. Advanced knowledge of test case management and defect tracking tools to support test processes.

Overview

7
years of professional experience

Work History

Broadridge Financial Services

Quality Assurance Analyst
11.2021 - 11.2022

Job overview

  • Develop and maintain test plans and test execution to ensure web portals & mobile apps met functional requirements and quality assurance standards
  • Collaborate with the cross functional teams to conduct detailed analysis of product quality, functional requirements & user stories ensuring their accuracy ultimately contributing to a 50% decrease in deliverables and issue tracking
  • Identify, document and triage bugs with the technical team and achieved 90% quality metrics & reduced defect rate by 5%, resulting in greater customer satisfaction
  • Mentored 10+ colleagues on complex application concepts & functions, leading to an increase in productivity for new initiatives

LifeWorks

Quality Assurance Analyst
02.2020 - 11.2021

Job overview

  • Attain in-depth knowledge on Canadian and US benefits industry and Business rules on benefits administration for clients.
  • Conduct 80+ User Acceptance Testing (UAT) sessions to verify business and technical requirements, achieved 99.9% success rate.
  • Perform various testing along different steps of the project such as unit, functional, integration, regression, usability, reliability testing
  • Document bugs and create detailed analysis and steps to reproduce
  • Create reports to summarize test planning, execution and issues to cross functional teams using test quality metrics
  • Build customized documents outlining best practices and processes to on-board 20+ new hires, enhancing team productivity by 50%

Concentrix

Quality Assurance Analyst
04.2019 - 02.2020

Job overview

  • Reviewed calls of up to 50 frontline representatives & identified errors, resulting in a 10% reduction in unresolved call rates.
  • Analyzed performance tracking channels with EXCEL and developed customized reports for management review, demonstrating improved customer satisfaction by 9%.
  • Organized team sessions with 20+ agents to discuss improvement needs and effectively communicated best-practices for process refinement, leading to 100% compliance on key operational metric.

Proses Web Technologies

Quality Assurance Analyst and Project Coordinator
06.2015 - 06.2016

Job overview

  • Conducted UAT with 90 users and identified defects, partnering with development team to devise solutions that increased application speed by 15%.
  • Presented updates on progress and issues to Project Manager and stakeholders on biweekly basis, suggesting resolutions that resulted in success within budget constraints.
  • Continuously learn new testing technologies and methods to improve testing process

Education

Conestoga College
Kitchener, ON

Post Graduation from IT Business Analysis

University Overview

Gujarat Technological University
Gujarat, India

Bachelor of Engineering from Computer Engineering

University Overview

Skills

  • Functional, User Acceptance, Regression Testing
  • Test Planning and Test Strategy
  • Root Cause Analysis
  • Software Development Life Cycle
  • Agile Methodologies
  • HP ALM
  • JIRA
  • SQL
  • Selenium
  • MS Office

Interpersonal skills

Interpersonal skills
  • Problem-solving skills and the ability to think critically
  • Excellent oral and written communication skills
  • Ability to work independently and meet deadlines
  • Strong analytical and organizational skill

Software

HP ALM

JIRA

Microsoft Office Suite

Timeline

Quality Assurance Analyst
Broadridge Financial Services
11.2021 - 11.2022
Quality Assurance Analyst
LifeWorks
02.2020 - 11.2021
Quality Assurance Analyst
Concentrix
04.2019 - 02.2020
Quality Assurance Analyst and Project Coordinator
Proses Web Technologies
06.2015 - 06.2016
Conestoga College
Post Graduation from IT Business Analysis
Gujarat Technological University
Bachelor of Engineering from Computer Engineering

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Sweta Patel