SWETA ISLANIA
Chestermere
Summary
Experienced Operations Manager with over 10 years of expertise in leading teams and managing daily operations. Proven success in developing and implementing efficient processes that increase productivity and streamline workflows. Strong problem-solving and communication skills with a focus on making independent, sound decisions to drive company success. Committed to enhancing employee engagement and performance through effective training, monitoring, and morale-building initiatives. A proactive, results-oriented professional and smart working individual dedicated to continuous operational improvement and delivering organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operation Supervisor
The Brick
02.2020 - 12.2024
- Process payroll efficiently using ADP for a team handling major home appliance brands, including LG, Samsung, and Whirlpool
- Proven success in leading and managing a team of 20 employees and assist on daily activates
- Managed and coordinated operations across multiple departments, including Appliance Parts, Administrative Dispatch, Shop Technicians, InHome Service Technicians, Shipping and Receiving, and Furniture Parts, ensuring efficiency and streamlined workflows
- Experienced in operating and managing POS (Point of Sale) systems, ensuring accurate transaction processing, inventory tracking, and seamless customer service
- Coordinated the storage of appliances and parts in the shop warehouse
- Managed the QAQC for furniture and appliances prior to deliver to customer
- Managed vendor payments, including Reliable Parts, Mabe, and GE Appliances, through Oracle systems
- Maintained accurate employee records, from hiring to exit, ensuring compliance with HR policies
- Led new hire orientation and onboarding processes, facilitating smooth transitions for new employees and contractors
- Conducted interviews, facilitated hiring, and supported staff development through coaching and appraisals
- Resolved HR and payroll issues in collaboration with internal teams, improving operational efficiency
- Reconciled petty cash and company P-Card accounts, submitting accurate monthly statements
- Conducted safety monthly meetings to ensure compliance with safety regulations
- Oversaw shop administration, ensuring all reporting met company standards and KPIs
- Managed customer escalations effectively, ensuring prompt resolution and maintaining high levels of customer satisfaction
- Managed the complete cycle count of inventory quarterly and yearly, service dashboards, and customer surveys using Lime TAC Power BI to identify actionable insights
Sales Associate (Seasonal Part-Time)
Hudson's Bay
11.2022 - 01.2023
- Managed customer relations to ensure customer satisfaction
- Provided telephone support, investigating and resolving billing problems for the physician group as needed
- Educated customers on product features and benefits
- Delivered exceptional customer service, building long-term relationships and promoting loyalty programs
- Achieved sales targets by providing a personalized shopping experience
- Processed all POS transactions efficiently, adhering to company policies
Operation Supervisor
The Brick
02.2016 - 02.2020
- Assisted in the resolution of customer complaints
- Administered payroll processing, scheduling, and tracking of vacation and personal leave using ADP systems
- Experienced in operating and managing POS (Point of Sale) systems, ensuring accurate transaction processing, inventory tracking, and seamless customer service
- Performed performance evaluations and delivered coaching to optimize team efficiency and productivity
- Ensured adherence to company policies while fostering a collaborative and positive workplace culture
- Resolved warranty claims and managed escalated customer service issues to ensure client satisfaction
- Supervised customer service representatives and merchandising staff to meet operational goals
- Managed customer escalations effectively, ensuring prompt resolution and maintaining high levels of customer satisfaction
Executive Assistant
Siemens Ltd. (DGEN Mega Power Project)
01.2011 - 08.2014
- Delivered comprehensive administrative and HR support in a unionized environment serving over 300 employees
- Maintained accurate records and performed corporate credit card reconciliations with precision
- Liaised professionally with internal stakeholders across all levels and external partners
- Provided administrative assistance to the Site Director, Commercial Site Manager, and other executives as needed
- Coordinated calendars, schedules, appointments, and conference registrations efficiently
- Arranged domestic and international travel, including flights, car rentals, and accommodations, while reconciling claims using the Nexus tool
- Prepared accurate and timely expense reports for executives and processed invoice payments as required
- Organized internal and external meetings, often coordinating schedules of multiple senior executives
- Prepared meeting materials and recorded minutes to ensure seamless communication and documentation
- Handled the communication of sensitive information to senior management and external stakeholders with confidentiality
- Facilitated accommodation arrangements for overseas employees assigned to the site
- Provided backup support to the Office Coordinator, including reception duties when necessary
- Performed general administrative tasks such as maintaining office supplies and equipment, managing vendor communications, answering calls, and distributing correspondence to teams and contractors
Education
Bachelor of Science - Human Development
Maharaja Sayajirao University
Payroll Compliance Management - Payroll Compliance Management
Bow Valley College
Calgary, AB04.2025
Better Health Better Choice - Chronic Pain workshop
Alberta Health Service
04.2025
Skills
Skills & Expertise
- Leadership Development: Proven experience in team management, employee development, and performance optimization
- Operations Management: Expertise in supervising operations, managing payroll systems (ADP, Kronos), vendor payments (Oracle), dispatching work orders to technicians, reconciling costs, and ensuring tax compliance
- Travel Arrangements: Skilled in coordinating and managing travel arrangements, including booking accommodations, transportation, and itineraries
- Google Workspace: Proficient in managing calendars, Gmail, Drive, Docs, Sheets, and Meet for efficient communication, collaboration, and productivity
- Microsoft 365: Experienced in using Microsoft 365 tools for enhanced productivity and collaboration
- HR & Recruiting: Experienced in posting jobs on ICIMS and managing employee data
- Time Management: Skilled in multitasking, meeting deadlines, and managing priorities effectively
- Inventory & Procurement Management: Proficient in managing inventory, procurement, and related operations
- POS Systems: Experience with Point of Sale systems for transaction management
- PowerBI & Data Analysis: Advanced proficiency in PowerBI, Microsoft Office, and Oracle for reporting and data analysis
- AI Proficiency: Expertise in using AI tools for task automation, data analysis, content generation, and decision-making
- Customer Service: Experienced in handling customer service issues and managing escalations with a focus on confidentiality and effective communication
- Analytical & Problem-Solving: Strong skills in analysis, problem-solving, and attention to detail
Certification
CPR & First Aid Certification
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Pet Sitter (Freelance)
- Provided personalized pet care services, including pet sitting, dog walking, and feeding for clients' pets.
- Ensured pets received regular exercise, playtime, and companionship, contributing to their well-being.
- Maintained clear communication with pet owners, updating them on their pets' activities and health.
- Managed scheduling, billing, and client communications to ensure high-quality service and customer satisfaction.
Timeline
Sales Associate (Seasonal Part-Time)
Hudson's Bay
11.2022 - 01.2023
Operation Supervisor
The Brick
02.2020 - 12.2024
Operation Supervisor
The Brick
02.2016 - 02.2020
Executive Assistant
Siemens Ltd. (DGEN Mega Power Project)
01.2011 - 08.2014
Better Health Better Choice - Chronic Pain workshop
Alberta Health Service
Bachelor of Science - Human Development
Maharaja Sayajirao University
Payroll Compliance Management - Payroll Compliance Management
Bow Valley College
Similar Profiles
Émile PapineauÉmile Papineau
Customer Service Representative at The BrickCustomer Service Representative at The Brick
SEBASTIAN GEORGESEBASTIAN GEORGE
Sales Associate at THE BRICKSales Associate at THE BRICK
Taylor BrewerTaylor Brewer
Assistant Manager Barista at The BrickAssistant Manager Barista at The Brick
Akhil ChopraAkhil Chopra
Sales Consultant at The BrickSales Consultant at The Brick
Maia BernasMaia Bernas
Studio Lead at Bronze Baxx Tanning StudioStudio Lead at Bronze Baxx Tanning Studio