SWENY DALAL
Customer Service
Halifax,NS
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable about money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald’s
11.2021 - 11.2022
- Handled and balanced money vault during shift.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Tracked receipts, employee hours, and inventory movements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with company standards and government regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
McDonald's Halifax
04.2020 - 10.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Cash handling and customer service
- Followed procedures and policies of store
Crew Member
McDonald's
05.2019 - 03.2020
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Operated cash register to ring up final bill and process various forms of payment.
Customer Service Representative
Brimark Cleaners
04.2018 - 04.2019
- Made invoices
- Entered customers information in system and processed payments
- Educated company’s policy to customers and assisted them in fulfilling their needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Marketing Representative
Raptakos Brett & Co. Ltd
Surat, Gujarat, India
01.2017 - 12.2017
- As Marketing representative, given responsibility was to acknowledge doctors about pharmaceutical and nutritional products of company.
- Exceeded monthly sales targets for 2 consecutive quarters.
- Made monthly and quarterly report of task done and target achieved.
- Managed campaigns for various clients that consistently exceeded sales goals.
Education
Advance Diploma- Post-graduation Level - Food Science Technology
Centennial College
Toronto, ON04.2019
Bachelor of Science - Pharmacy
Uka Tarsadiya University
Gujarat, India05.2017
Skills
- Dedicated to deliver excellent customer service experience
- Skilled in customer’s satisfaction and solving their complaints
- Documentation, record keeping and statistical records
- Ability to work effectively and efficiently in group or independently
- Proactive interact with customer to fulfill their needs
- Always boosted to work in fast-paced environment
- Ability to finish given task in given time frame
- Strong communication skills in English and other Indian languages (Hindi and Gujarati)
- Proficient with Microsoft office
Certification
- Emergency First Aid
- CPR Certificate
- Nova Scotia Food Handler Certificate.
Timeline
Shift Manager
McDonald’s
11.2021 - 11.2022
Team Leader
McDonald's Halifax
04.2020 - 10.2021
Crew Member
McDonald's
05.2019 - 03.2020
Customer Service Representative
Brimark Cleaners
04.2018 - 04.2019
Marketing Representative
Raptakos Brett & Co. Ltd
01.2017 - 12.2017
Advance Diploma- Post-graduation Level - Food Science Technology
Centennial College
Bachelor of Science - Pharmacy
Uka Tarsadiya University
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