SWEETY SETHI
42 Daden oaks drive ,Brampton,ON
Summary
Results-driven Sales and Customer Service Professional with a proven track record of boosting revenue, building loyal customer relationships, and exceeding sales targets in competitive, fast-paced environments. Skilled in upselling, lead generation, and closing deals while maintaining high service standards. Adept at training teams, managing operations, and implementing sales strategies that enhance customer satisfaction and drive business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Oceans
Brampton, Ontario
04.2025 - Current
- Promoted store offerings and upsold complementary products, increasing average basket value.
- Built rapport with customers through personalized service, improving repeat business rates.
- Maintained up-to-date knowledge of products and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed transactions efficiently and handled customer inquiries to maintain satisfaction
Manager
Subway
Brampton, Ontario
10.2024 - 03.2025
- Drove sales growth by implementing upselling techniques and offering combo promotions.
- Managed store operations, including staffing, cash control, and sales reporting.
- Built strong customer relationships through attentive service and tailored product suggestions.
- Trained staff in effective communication and suggestive selling strategies.
Manager
Kfc/tacobell
Brampton, Ontario
03.2021 - 03.2025
- Consistently exceeded upselling targets by promoting premium meal upgrades and add-ons.
- Led a team of 8–12 employees to meet daily sales goals and improve customer retention.
- Delivered targeted sales training to staff, increasing average order value by 15%.
- Managed inventory to ensure product availability, preventing lost sales opportunities.
Counsellor cum telecaller
Ccant plus
Punjab, India
08.2018 - 09.2019
- Conducted consultations to match clients with suitable courses, resulting in higher enrollments.
- Converted warm leads into sales by highlighting value and addressing concerns.
- Maintained detailed records of prospects and sales pipeline for follow-up.
Education
Global Hospitality Business Development - Hospitality Management
Seneca College of Applied Arts And Technology
North York, None12-2021
Global Hospitality Operations Management - Hospitality Administration And Management
Seneca College of Applied Arts And Technology
North York, None04-2021
Bachelor of Commerce - Commerce
Himalayan University
India05-2018
Skills
- B2B & B2C Sales
- Upselling & Cross-Selling
- Customer Relationship Management (CRM)
- Lead Generation & Prospecting
- Negotiation & Closing Deals
- Sales Reporting & Target Achievement
- Team Leadership & Training
- Inventory Control & Stock Optimization
- Cash Handling & POS Operations
- Microsoft Word, Excel, PowerPoint, Outlook
Certification
- Worker Health and Safety Awareness
- Food Handler Certification
Timeline
Customer Service Representative
Oceans
04.2025 - Current
Manager
Subway
10.2024 - 03.2025
Manager
Kfc/tacobell
03.2021 - 03.2025
Counsellor cum telecaller
Ccant plus
08.2018 - 09.2019
Global Hospitality Business Development - Hospitality Management
Seneca College of Applied Arts And Technology
Global Hospitality Operations Management - Hospitality Administration And Management
Seneca College of Applied Arts And Technology
Bachelor of Commerce - Commerce
Himalayan University
Similar Profiles
Ray RizviRay Rizvi
Senior Manager - Talent Acquisition at OceansSenior Manager - Talent Acquisition at Oceans
Pardeep SinghPardeep Singh
Security Guard at oceansSecurity Guard at oceans
Simarjeet KaurSimarjeet Kaur
Cashier at OCEANSCashier at OCEANS
Mandeep KaurMandeep Kaur
Shipper/ Receiver Coordinator at KG-PackagingShipper/ Receiver Coordinator at KG-Packaging
Vaishnavee Govindarajan HariharasudhanVaishnavee Govindarajan Hariharasudhan
Customer Experience Associate at Loblaw Companies LimitedCustomer Experience Associate at Loblaw Companies Limited