Sweety Chowdhri

Sales and Lead Generation:

• Outbound Sales:Agents make calls to potential customers to promote products or services and generate leads.
• Upselling and Cross-selling:They may also call existing customers to offer upgrades or additional services.
• Qualifying Leads:Outbound calls can be used to assess the potential of leads before passing them on to sales teams.

Customer Service:

• Proactive Customer Support:Agents call customers to offer assistance, resolve issues, or provide updates on products or services.
• Customer Satisfaction:They ensure positive customer interactions and address concerns effectively.

• Curing defects on title of Real Estate Owned by investors resulting in minimum delay in disposition of property
• Coordinating with various internal and external departments to get a clear title to facilitate the sale of the asset
• Ensuring the title is not open to possible claims from future buyers

• Vision & Scope: Define and align the strategic vision and scope of billing operations with business objectives to enhance efficiency and revenue growth, leveraging problem-solving skills to drive continuous improvement
• Project Management & Execution: Oversee the end-to-end execution of billing processes, ensuring seamless coordination between client accounts, physician practices, and internal teams, while applying engineering principles to optimize workflows
• Leadership & Growth: Lead client engagements, driving growth through effective communication, collaborative problem-solving, and process optimization while ensuring smooth practice operations
• Contract Management & Compliance: Ensure all billing activities adhere to contractual agreements and compliance requirements, mitigating risks and maintaining regulatory standards through structured design and development processes
• Communication & Collaboration: Act as the primary point of contact for doctors, practice managers, and billing teams, fostering strong collaborative relationships through clear and effective communication
• Client Account Management: Manage multiple client accounts, applying engineering and development principles to optimize billing processes for maximum efficiency and financial health
• Billing Coordination: Work closely with doctors, practice managers, and ECW billing teams to post and process claims efficiently, ensuring an optimized and well-designed workflow
• Practice Health & Workflow Optimization: Conduct weekly calls with doctors to review practice health, troubleshoot billing issues, and educate clients on best practice workflows using problem-solving methodologies
• System Implementation & Training: Collaborate with implementation teams to design, develop, and configure eClinicalWorks (EMR) software, training clients to maximize billing efficiency while ensuring a seamless engineering-driven approach
• Clearinghouse Enrollment Support: Assist practices with clearinghouse enrollments, facilitating a smooth transition and ensuring compliance with necessary regulations, applying development strategies for process enhancement
• Performance Tracking & Reporting: Monitor daily operational aspects, track encounters (open/closed), and generate reports for performance analysis, leveraging problem-solving techniques to identify trends and improve accuracy
• Issue Resolution: Proactively identify and resolve claims-related issues, ensuring smooth revenue cycle management for physician practices through structured engineering-based problem-solving techniques