Sweetie Mortensen
San Francisco
Summary
Dynamic professional with a continuous improvement mindset and strong customer relations skills, previously at FedEx. Proven track record in mentoring and training, enhancing employee retention through effective coaching. Skilled in money handling and decision-making, consistently achieving delivery targets and maintaining high safety standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Presser
Hilton
01.2019 - 01.2025
- Operated machining equipment safely with team of operators.
- Folded, hanged and bagged completed clothing.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Package Handler Trainer
FedEx
08.2021 - 12.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Warehouse Worker
Amazon
10.2020 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Delivery Driver Assistant
UPS
10.2018 - 01.2019
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
Delivery Driver
DHL
05.2017 - 09.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Construction Cleaner
IBM
09.2016 - 03.2017
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
Housekeeper
Marriott
10.2014 - 09.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Ross
03.2009 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Officer
Securitas Security
01.2007 - 03.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Secretary to the General Manager
ICY
07.2004 - 08.2007
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
Education
High School Diploma -
Thurgood Marshall Academic High School
San Francisco, CA06-2002
Skills
- Money handling
- Decision-making
- Customer relations
- Stress tolerance
- Pressing clothes
- Continuous improvement mindset
- Deadline management
- Conflict resolution
- Record keeping proficiency
Timeline
Package Handler Trainer
FedEx
08.2021 - 12.2022
Warehouse Worker
Amazon
10.2020 - 12.2020
Presser
Hilton
01.2019 - 01.2025
Delivery Driver Assistant
UPS
10.2018 - 01.2019
Delivery Driver
DHL
05.2017 - 09.2018
Construction Cleaner
IBM
09.2016 - 03.2017
Housekeeper
Marriott
10.2014 - 09.2016
Cashier
Ross
03.2009 - 08.2014
Security Officer
Securitas Security
01.2007 - 03.2009
Secretary to the General Manager
ICY
07.2004 - 08.2007
High School Diploma -
Thurgood Marshall Academic High School
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