Sweet Soni
Brampton,ON
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Service Representative
ClaimsPro
09.2023 - Current
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Reduced processing time for claims by implementing new organizational strategies and streamlining procedures.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
- Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Continuously updated skills through professional development training opportunities, leading to improved job performance.
- Maintained accurate and up-to-date records of claim information for future reference.
- Updated claims system to track claim status and provide relevant information to other department.
Personal Support Worker- Part Time
Amica City Centre
08.2022 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Dispatcher/Customer Service
Congebec
08.2021 - 12.2023
- Ensure the drivers have the proper instructions to perform their duties safely
- Verify that drivers are on time for the deliveries
- Ensure that all trips on the planning trip sheet are done in a timely manner
- Optimize all pickups, drops and deliveries on a daily basis
- Find solutions for drivers issues, complaints and inquiries
- Listen to all driver concerns and act on them appropriately
- Resolve customs problems in a timely manner, when they occur
- Ensure that all paperwork passing through dispatch are accurate before sending deliveries
- Ensure all work orders and trips are recorded in the system in an accurate and timely fashion
- Always double-check the work orders
- Performs other related work as required.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
CSR/Admin Assistant- Part Time
Scanwell Inc
03.2022 - 09.2022
- Prepares documents and forms to move goods efficiently through import and export steps and procedures
- Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly
- Maintains a database that tracks merchandise
- Processes claims on merchandise shortages and overages
- E-mail and call inquiries
- Double check E-manifest
- Complete purchase orders for external suppliers
- Complete invoices for our customers
- File bills of lading
- Verify inventory information
- Help implement new processes
- Prepare reports
- Assist with other administrative duties as needed.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
CSR/Data Entry Clerk- Part Time
KUEHNE + NAGEL BRAMPTON
09.2021 - 01.2022
- Performed data entry for orders
- Performed customer service surveys
- Responsible for tracking and maintaining inventory
- Resolved customer information and complaints
- Responded to claim inquiries
- Answered calls from clients
- Set up client appointments
- Managed client records
- Provided policy and service information
- Answered general questions
- Assisted customers with a warm and professional attitude
- Worked with software named CapePack to help with temporary project.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Summitt Energy
10.2020 - 07.2021
- Front Desk Duties: Greeted and assisted visitors to the office
- Screened Phone calls and routed callers to the appropriate party
- Maintained polite and professional communication in all verbal and written interactions
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc
- Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placing and expediting orders for supplies; verified receipt of supplies
- Ensured common office areas including boardrooms, kitchens and copy rooms are cleans, organized and maintained to a high standard
- Ordered kitchen supplies, ensure cabinets are stocked
- Coordinated repairs to office equipment
- Administrative Duties: Managed and responded to written communication from the company's internal and external customers (emails, correspondences, letters, faxes)
- Recorded payments received by cheques, credit card, Paypal and any other modes of customer payment
- Prepared regularly scheduled letters and reports
- Filed and managed storage of corporate correspondence
- Created and maintained filing systems, both electronic and physical
- Created and updated Standard Operating Procedures (SOP) for Administrative Assistant role
- Attended mandatory training sessions to stay updated on product or company policy changes
- Managed process for requesting warranties for equipment sold to customers
- Any other duties as assigned by management.
Administrative Assistant
Marble Group
12.2017 - 02.2020
- Coordinated the distribution of materials to various locations
- Participated in project meetings and tracked project statuses
- Performed general office duties, including routing telephone calls or messages to appropriate staff, greeting the public, typing, sorting and handling incoming and outgoing mail, copying, faxing and filing
- Supported company leaders by scheduling appointments and organizing itinerary
- Compiled and analyzed data using spreadsheets or other database
- Scanned physical files into digital records
- Utilized strong time management and organizational skills to ensure smooth and seamless operations
- Assisted with correspondence, reports and special projects
- Interacted with vendors to receive orders, direct activities and communicate management instruction
- Check client payrolls and payroll corrections
- Maintained high levels of confidentiality to maintain customer confidence and protect operations.
HR Administrative Assistant/Receptionist
Meadow Link Staffing Services
05.2017 - 11.2017
- Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors whilst maintaining a clean, orderly and welcoming reception area
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Provided clerical support to company employees, including copying, faxing and file management
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Corresponded with clients through email and telephone
- Organized and scheduled client appointments effectively accommodating hectic agendas
- Recruited and screened qualified potential employees
- Delivered friendly assistance with new hires throughout the interviewing and hiring process
- Assisted with the on-boarding process of new hires and handled under staffing
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office
- Resolved employment-related disputes through proactive communication.
Production Crew
Delta M
04.2016 - 04.2017
- Prepared and maintained production reports
- Organized work to meet demanding production goals
- Responsible for achieving production requirements
- Unloaded incoming products and moved to staging area, sorted items and transported to final storage locations
- Maintained necessary level of communications between shifts
- Made sure that products were produced on time and are of good quality.
Crew Member
Amazon Fulfillment
08.2015 - 02.2016
- Organized work to meet demanding production goals
- Assembled products according to standardized procedures
- Kept work areas clean and neat
- Used RTF Scanners to assign a bin to items
- Tested products or subassemblies for functionality or quality.
Education
College diploma - PSW
Academy of learning
03.2022
Diploma - Computer Engineering Technician
Sheridan College
Brampton, ON01.2015
Skills
- Travel & Meeting arrangements
- Administrative support
- Customer service
- Excellent planner and coordinator
- Report development
- Multi-line phone proficiency
- Personable and outgoing with excellent
- Expense reporting and spreadsheet management
- Administrative Experience
- Office Management
- Microsoft Outlook
- Accounts Receivable
- Front Desk
- Data entry accuracy
- Typing
- Recruiting
- Order Entry
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Conflict resolution
- Empathy and understanding
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
CPR
Security Guard
Timeline
Claims Service Representative
ClaimsPro
09.2023 - Current
Personal Support Worker- Part Time
Amica City Centre
08.2022 - Current
CSR/Admin Assistant- Part Time
Scanwell Inc
03.2022 - 09.2022
CSR/Data Entry Clerk- Part Time
KUEHNE + NAGEL BRAMPTON
09.2021 - 01.2022
Dispatcher/Customer Service
Congebec
08.2021 - 12.2023
Administrative Assistant
Summitt Energy
10.2020 - 07.2021
Administrative Assistant
Marble Group
12.2017 - 02.2020
HR Administrative Assistant/Receptionist
Meadow Link Staffing Services
05.2017 - 11.2017
Production Crew
Delta M
04.2016 - 04.2017
Crew Member
Amazon Fulfillment
08.2015 - 02.2016
College diploma - PSW
Academy of learning
Diploma - Computer Engineering Technician
Sheridan College
CPR
Security Guard
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