Summary
Overview
Work History
Education
Skills
Certification
Employee of the month
Languages
Timeline
Generic

SWEE HENG IBANEZ

Rancho Cucamonga

Summary

Productive Administrative Executive with 14-year track record in data management, customer relations and complex problem-solving. Oversees Healthcare operations and handles all administrative needs with efficiency and professionalism. Advanced skills in Google Suite / Microsoft Suite.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Executive

Plus Imaging
05.2024 - Current
  • Retrieved medical data for physicians and patients.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Worked effectively in fast-paced environments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Led, directed, managed and mentored 3 administrative staff members.
  • Answered high volume of phone calls and email inquiries.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Negotiated collective bargaining agreements.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Maintained accurate records of customer payments.
  • Reviewed court documents to process subpoenas, motions and pleadings.

EDUCATION PROGRAM ASSISTANT

KLC International Institute Pte Ltd
03.2022 - 03.2024
  • Maintained record-keeping system and files on staff absences, student attendance and accidents.
  • Received, sorted and distributed internal and external mail and packages.
  • Entered data into multiple online student information systems.
  • Worked independently and in cross-functional team environment and displayed self-motivation to complete tasks beyond specific directions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Trained and supervised employees on office policies and procedures.
  • Provided Technical support assistance to teachers, administrators, students in the use of technology tools.
  • Analyzed customer feedback surveys to identify and highlight areas for improvement in the quality of service provided to assistant manager.
  • Developed and maintained working
    knowledge of internal policies,
    procedures, and services to
    appropriately address customer issues.
  • Successfully created new scripts to
    promote uniformity and consistency in
    communications within and outside of
    the team.
  • Prepared invoices to bill clients
  • Monitored status of clients account to ensure that payments are up to date
  • Collaborated with colleagues to provide auditors with the requested documents during audit process

CUSTOMER SERVICE OFFICER

Asus Global Pte Ltd
05.2021 - 03.2022
  • Performed data entry duties accurately and efficiently using computer systems
  • Answered phones in a friendly manner and assisted callers with a variety of questions
  • Utilized problem solving techniques to resolve customer disputes quickly and effectively
  • Monitored incoming calls, whatsapp and email from customers in order to respond promptly
  • Collaborated with colleagues across departments to ensure best possible solutions were provided to customers
  • Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints
  • Developed strong interpersonal skills through face-to-face interactions with customers
  • Met daily customer service quotas with a focus on quality
  • Assisted with front desk duties when required by serving customers, taking notes on the issues with their device, sending their device in for repair or provide customers with an alternative solution as well as collection of payments
  • Assisted logistics side on open platform items / dead on arrival items, to provide quality checks by taking photos and uploading them to company's system or to order a replacement
  • Provided exceptional customer service to clients in fast-paced call center environment

CLINIC ASSISTANT

MRI Diagnostics Pte Ltd
07.2018 - 05.2021
  • Demonstrated accuracy and attention to detail when entering patient information into the Electronic Health Records (EHR) system.
  • Processed government claims and handled payment transactions using the clinic’s computer software systems.
  • Utilized problem-solving skills to troubleshoot technical and operational issues within the clinic setting.
  • Provided onboarding guidance to new employees on standard operating procedures and workflows.
  • Ensured timely completion and organization of patient-related paperwork.
  • Delivered excellent customer service and patient care in a fast-paced clinical environment.
  • Helped front desk staff register and process patients.
  • Responded promptly to inquiries regarding appointment scheduling and billing concerns.
  • Performed routine administrative tasks including medical record filing, document scanning, photocopying, faxing, and internal report delivery.
  • Greeted and registered incoming patients, ensuring a smooth check-in process.
  • Assisted in setting up medical equipment and occasionally supported Radiographers and Sonographers during patient procedures.
  • Maintained financial records and performed bookkeeping tasks such as managing credit collections and mailing monthly statements to referral clinics.
  • Handled general office duties, including answering phones, managing email communications, and completing insurance claim forms.
  • Performed basic housekeeping duties to maintain clinic cleanliness and restocked supplies when needed.
  • Provided translation assistance for non-Mandarin-speaking colleagues during medical procedure explanations (e.g., X-ray/Ultrasound).
  • Oversaw daily clinic operations to ensure a seamless workflow and patient experience.

Education

Associates Degree - Logistics Management

Temasek Polytechnic
Singapore
05.2023

No Degree -

Admiralty Primary School
11-2006

High School Diploma -

Presbyterian High School
11-2010

Skills

  • Database coordination
  • Senior staff support
  • Appointment scheduling
  • Administrative leadership
  • Typing 98 wpm
  • Technical support
  • Problem-solving
  • 10-key
  • Critical thinking
  • Data entry proficiency
  • Registration management
  • Team leadership

Certification

  • SAP Certification
  • Certificate for Employment Intermediaries (CEI Basic)
  • Advanced Eyelash Professional Training Course
  • Basic Dog Grooming & Essential First Aid Course

Employee of the month

Recognized as Employee of the Month for five consecutive months for exceptional efficiency, initiative, and outstanding service to both patients and team members.

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Elementary
Spanish
Elementary

Timeline

Administrative Executive

Plus Imaging
05.2024 - Current

EDUCATION PROGRAM ASSISTANT

KLC International Institute Pte Ltd
03.2022 - 03.2024

CUSTOMER SERVICE OFFICER

Asus Global Pte Ltd
05.2021 - 03.2022

CLINIC ASSISTANT

MRI Diagnostics Pte Ltd
07.2018 - 05.2021

Associates Degree - Logistics Management

Temasek Polytechnic

No Degree -

Admiralty Primary School

High School Diploma -

Presbyterian High School

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SWEE HENG IBANEZ